VP, Finance & Operations

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🕒 May 5

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Loyal

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

Healthcare Insurance • Artificial Intelligence • SaaS

Loyal is a comprehensive digital healthcare platform that integrates various touchpoints for patients and providers. Their solutions include data management, digital engagement, CRM campaigns, self-scheduling, and conversational AI, which are designed to optimize healthcare operations, improve patient engagement, and enhance care search and scheduling. Loyal focuses on making healthcare seamless by unifying provider and location data, managing reputation and directory listings, and offering robust machine learning and natural language processing capabilities to improve healthcare outcomes. The platform facilitates improved communication and retention through omni-channel engagement and feedback analysis, serving prominent healthcare organizations to streamline operations and drive better patient experiences.

📋 Description

• Own and drive Loyal's controllership function, including monthly close, CRO/CMO accrual reconciliation, technical accounting (ASC 606, 718, 842, 330; IRC §382; R&D tax credits), and audit management from auditor selection through signed opinion delivery. • Build inventory and cost-of-goods tracking ahead of commercial launch. Stand up gross margin reporting and the financial infrastructure required for a revenue-generating operation. • Build on and enforce internal controls while still enabling speed and judgment - purchase order requirements, contract approval workflows, and segregation of duties - documented for audit readiness. • Own the financial model. Build and maintain an integrated P&L, balance sheet, and cash flow model across pipeline programs, milestone timelines, and capital deployment scenarios. • Lead program valuation - NPV, DCF, and rNPV modeling - and support portfolio prioritization, partnering discussions, and Board capital allocation reviews. • Maintain a rolling cash runway model linked to program spend, headcount, and financing events. Track budget vs. actual at the department level; issue quarterly reforecasts with variance narratives. • Evaluate and implement an FP&A platform, integrated with QBO and providing department-level visibility. • Own the quarterly board finance package - standardized KPIs, variance analysis, and cash runway narrative - and provide regular financial updates to executive leadership and the board. • Populate data rooms, respond to investor and lender diligence requests, and prepare financial packages for capital partners. Support venture debt facilities and future financing events. • Partner with leadership on pre-board alignment, narrative framing, and capital strategy. Over time, assume primary ownership of investor-facing finance communications. • Build and manage contract processing workflows, the contract repository, and outside counsel relationships. Oversee vendor management and compliance filings. • Maintain the company's insurance portfolio - D&O, clinical trial liability, general coverage - reviewed annually and updated at financing events. • Manage in-house finance and people team and outsourced service providers. Ensure HR infrastructure is compliant across offer letters, onboarding, benefits, offboarding, and policy maintenance. Ensure payroll runs accurately across multiple states with equity compensation tracked correctly. • Lead ERP evaluation and migration when the company outgrows QBO.

🎯 Requirements

• 10–15 years of progressive finance experience, with at least 5 years in biotech, pharma, or life sciences or another R&D heavy business that builds value by achieving technical milestones. • You are low ego, high integrity, and a clear and concise communicator. • You actively embrace and seek opportunities to leverage AI and automation tools to streamline financial processes and build a cutting-edge, efficient finance infrastructure. • You can present financial results, variance narratives, and capital strategy clearly to a board audience. Your written and verbal communication is precise and direct. You translate model outputs into decision-relevant narratives. • You have managed people and built teams. You set clear expectations, hold people accountable, and develop talent. You can manage both in-house staff and outsourced service providers without creating gaps in ownership. • You work fluidly across functions - with research and manufacturing stakeholders, program managers, and outside advisors. You earn credibility by knowing the business, not just the numbers. • You understand what auditors look for and how to prepare a team for fieldwork without derailing day-to-day operations. • You operate with a high degree of autonomy. You escalate appropriately, build systems and processes that outlast you, and are comfortable in a fast-paced environment where the scope is broad, the team is lean, and the work matters.

🏖️ Benefits

• Full-coverage health insurance — medical, dental and vision — for you and your dependents • $1,000 home office equipment stipend • $1,200/year learning budget for books, courses, etc. • $250/month wellness budget for gym, cleaners, spa, food, etc. • All 3-day weekends are turned into 4-day weekends 🎉 • Unlimited vacation and paid holidays • Paw-ternity leave — adopt a dog and get a day off with your new family member 🐶 • Competitive salary • Company equity options grant for new hires

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