Senior Client Service Associate

Yesterday

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

+2 more states

🦌 Connecticut – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

💵 $26 - $44 / hour

⏰ Full Time

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

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LPL Financial

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Finance • Fintech

LPL Financial is a leading provider of wealth management services, supporting financial professionals, institutions, and individual investors. With a comprehensive suite of tools and resources, LPL Financial enables advisors to build their businesses and provide personalized financial advice. They offer a wealth management platform, consulting services, technology integration, investment research, and support for both organic and inorganic growth for businesses and advisors. LPL Financial also focuses on sustainable investing and social responsibility while maintaining robust regulatory oversight.

5001 - 10000 employees

Founded LPL Financial

💸 Finance

💳 Fintech

📋 Description

• Inbound client calls, schedule appointments, and prepare materials for client meetings • Keep client management systems up-to-date with client information • Assist with various documentation requirements for new business • Manage account activities that are operational in nature –new accounts, cash management, transfers, and account maintenance (e.g., periodic distributions, debits) • Conduct proactive outreach to clients and advisors on time sensitive activities (e.g., RMDs) • Assume ownership of inquiries and requests; communicate with internal departments to ensure clients’ expectations for timely service delivery are met • Educate clients on account services, capabilities, and new technology – eSignature, paperless statements, Account View (client portal), etc. • Partners with Financial Advisor to strategize on opportunities to meet the needs of clients • May assist in executing trades for clients as needed to support the Financial Advisor

🎯 Requirements

• 2+ years of experience working with Financial Advisors, Branch and Home Office support teams • 2+ years brokerage/financial services industry knowledge • Bachelor’s degree; preferably in Business, Accounting or Finance • Series 66 (or Series 63/65) and Series 7 license or ability to obtain within 120 days • Strong customer focus, excellent verbal and written communication skills; able to explain complex information clearly and simply • Proven ability to independently and efficiently manage multiple projects concurrently in a fast-paced environment • Organized with a strong attention to detail and problem-solving abilities • Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partners • Strong analytical skills and ability to research information • Demonstrates drive, initiative, and motivation • Proficiency in Microsoft Word, Excel, and PowerPoint; CRM applications • Prior Customer Service experience in financial services required

🏖️ Benefits

• 401K matching • health benefits • employee stock options • paid time off • volunteer time off