Client Services Manager

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LTF Digital

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2008

📣 Marketing

🏥 Healthcare

🤝 B2B

Marketing • Healthcare • B2B

LTF Digital is a UK-based digital design and marketing agency (trading as LTF Design & Marketing Ltd) focused on the medical aesthetics market. They partner with aesthetic clinics, dental/medspa practices, pharmaceutical and medical device brands, and education academies to deliver websites, platforms/apps, hosting/security, SEO and paid media (Google/Meta) campaigns, social and email marketing, AI-enhanced navigation, CRM integration, medical writing, compliance support, strategic consultancy, coaching, and event speaking. The agency emphasizes data-driven digital strategies to attract both B2C patients and B2B buyers, operates internationally (UK, US, Australia, New Zealand, Dubai, Canada), and highlights 16+ years of experience and multiple industry awards.

📋 Description

• Build and maintain strong relationships with clients, understanding their needs, goals, and expectations • Develop detailed project plans, and timelines, and manage execution to ensure on-time and on-budget delivery • Provide regular status updates, reports, and insights to clients, keeping them informed throughout the project lifecycle • Anticipate potential challenges, proactively address issues, and escalate concerns when necessary • Work closely with internal teams (design, content, marketing) to ensure seamless project execution and client satisfaction • Identify opportunities to optimise processes, improve client experience, and enhance service offerings • Comfortable liaising with creative, content, and marketing teams to progress delivery

🎯 Requirements

• Minimum of 2 years of experience in client services role or FoH, account management, or a project management role • 2 years of experience in digital marketing or the medical aesthetics industry • Proven ability to manage multiple projects simultaneously, prioritise tasks effectively, and meet deadlines • Exceptional verbal and written communication skills, with the ability to tailor communication to different audiences • Strong problem-solving mindset with the ability to think critically and find creative solutions • Ability to thrive in a fast-paced and dynamic environment, managing shifting priorities and client demands • Passionate about delivering exceptional client experiences • Self-motivated with the ability to manage time and projects independently in a remote environment • Must speak and write both Arabic and English

🏖️ Benefits

• Competitive Contractor rate between AED 9,000 to AED 13,500 per month, depending on experience and capability • Contractor (freelance/self-employed) • Full-time availability – 40 hours per week • No benefits included • Must have Right to Work in UAE - No Sponsorship offered