Search Engineer - Technical Support

May 5

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Lucidworks

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SaaS • Artificial Intelligence • B2B

Lucidworks is a leading provider of search and discovery software platforms, powering the search and discovery experience for some of the world's largest companies. They offer AI-driven solutions to enhance search relevance for eCommerce, workplace, and customer service applications. Lucidworks utilizes advanced technologies such as neural networks, lexical search, and semantic search to deliver personalized and dynamic experiences in industries like retail, financial services, healthcare, and government. Their platform enables businesses to create scalable and intelligent search functionalities that transform user interactions and drive better outcomes.

201 - 500 employees

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $100M Series F on 2019-08

📋 Description

• Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. • The technical support team leverages their extensive experience supporting large-scale Solr clusters and the Lucene/Solr ecosystem. • As a Search Engineer in Technical Support, you will play a critical role in helping our clients achieve success with our products. • You will be responsible for assisting clients directly in resolving any technical issues they encounter. • This role requires excellent problem-solving skills, strong communication abilities, and a deep understanding of search technology. • This role is open to candidates in India and is expected to participate in weekend on-call rotations.

🎯 Requirements

• 2+ years of hands-on experience with Lucene/Solr or other search technologies like Elastic • BS or higher in Engineering or Computer Science is preferred • 3+ years professional experience in a customer facing level 2-3 tech support role • Experience with technical support CRM systems (Salesforce, Zendesk etc.) • Ability to clearly communicate with customers by email and phone • Proficiency with Java and one or more common scripting languages (Python, Perl, Ruby, etc.) • Proficiency with Unix/Linux systems (command line navigation, file system permissions, system logs and administration, scripting, networking, etc.) • Exposure to other related open source projects (Mahout, Hadoop, Tika, etc.) and commercial search technologies • Enterprise Search, eCommerce, and/or Business Intelligence experience • Knowledge of data science and machine learning concepts • Experience with cloud computing platforms (GCP, Azure, AWS, etc.) and Kubernetes • Startup experience is preferred

🏖️ Benefits

• discretionary variable bonus • top-notch medical, dental and vision coverage • a variety of voluntary benefits • generous PTO policy • various leave policies • many other region-specific benefits