Junior Game Management Operators, Casino

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🔥 26 minutes ago

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Ludicrum

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

📦 Logistics

🏨 Hospitality

Marketing • Logistics • Hospitality

Ludicrum is a company that specializes in providing cutting-edge iGaming solutions, aiming to redefine the boundaries of entertainment through innovation. With a focus on creativity and impactful change, Ludicrum offers a range of services including customer support, digital marketing, finance and reporting, and product development. The company is driven by a youthful and goal-oriented team, dedicated to delivering quality and excellence for their clients. Ludicrum fosters a collaborative and supportive work environment, emphasizing professional growth and a dynamic company culture.

📋 Description

• Manage daily game uploads, releases, and configurations, ensuring games are accurately synchronized across all brands, markets, and platforms. • Monitor game availability, content accuracy, and platform quality through routine operational checks. • Investigate and resolve first-line game-related issues, escalating complex cases and tracking incidents through to resolution. • Create and manage tickets with game providers, aggregators, and internal teams to ensure timely issue resolution. • Collaborate with Customer Support, Marketing, CRM, Product, and other stakeholders to support game releases, promotions, and market-specific updates. • Maintain accurate operational documentation, tracking tools, and records while collecting data to support reporting and continuous improvement. • Support the wider Casino Management team with day-to-day operational activities, helping deliver a seamless and engaging player experience.

🎯 Requirements

• Previous experience in iGaming operations, support, content, CRM, or marketing-related roles. • Strong organizational skills and exceptional attention to detail. • Excellent communication and coordination skills with the ability to work across multiple teams. • Comfortable working with spreadsheets, tracking tools, and back-office systems. • Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment. • A proactive mindset with a willingness to learn, take ownership, and continuously improve. • Ability to collaborate effectively with internal stakeholders and external partners. • Familiarity with casino platforms, back-office systems, or content management tools. • Exposure to promotional campaign management or provider communications.

🏖️ Benefits

• Flexible and Remote Working: Work from anywhere, supporting your work-life balance. • Equipment provided: We’ll set you up with a laptop, headphones, and mouse so you’re ready to work comfortably. • Career Growth: We’re committed to your development, offering training and advancement opportunities. • Performance Recognition: Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle. • Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being. • Self Development Budget: Invest in your growth through online courses and professional learning opportunities. • Extra Paid Annual Leave: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days. • Special Birthday Perk: Take your birthday off after a year of employment to celebrate!