Customer Success Engineer

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LumApps

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

☁️ SaaS

👥 HR Tech

🤝 B2B

🔥 Funding within the last year

💰 Private Equity Round - LumApps on 2025-07

SaaS • HR Tech • B2B

LumApps is an Employee Experience Platform that provides a cloud-based intranet and communications solution to help organizations connect, engage, and empower employees through personalized content, internal communications, and collaboration tools. The company offers a SaaS product used by enterprises to manage onboarding, training, internal mobility, and personalized employee journeys, with a focus on improving engagement, belonging, and productivity across distributed workforces.

📋 Description

• Guide enterprise clients through the technical setup of LumApps, ensuring seamless integration with their existing IT infrastructure. • Use Python to automate data migrations, develop custom scripts for API interactions, and build bridges between LumApps and third-party tools. • Collaborate closely with the Product and Engineering teams to advocate for client needs, providing feedback on API documentation and feature requests. • Translate business requirements from HR or Communication departments into technical specifications and scalable solutions.

🎯 Requirements

• Strong proficiency in Python for automation and data manipulation. • Solid understanding of Web technologies (HTML/CSS, JavaScript/React) and how modern SaaS architectures function. • Extensive experience working with REST APIs, authentication protocols (OAuth, SAML), and webhooks. • Familiarity with the Google Workspace or Microsoft 365 environments is a significant plus. • Native or bilingual proficiency in French and professional fluency in English (LumApps is a global company). • Ability to explain complex technical concepts to non-technical stakeholders (HR, Comms) with empathy and clarity. • Comfortable working in a fast-paced SaaS environment where the product evolves rapidly. • Proactive in identifying potential bottlenecks for the client before they become critical issues.

🏖️ Benefits

• Hybrid work model – 2 days at the office, 3 days remote • RTT days – ~10 extra days off per year • Meal vouchers (SWILE) + free snacks & coffee • Yoga classes - Take a mindful break in our Paris office • Supportive parental leave and family moments — yes, even a Christmas party for your kids ! • Health insurance (ALAN) – 60% covered + full life & disability cover • Afterworks, team celebrations & seasonal parties • Equipment of your choice • French & English lessons , professional development & access to Leeto CSE