Payments Dispute and Chargeback Specialist

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LumiMeds

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

💊 Pharmaceuticals

👥 B2C

☁️ SaaS

Pharmaceuticals • B2C • SaaS

LumiMeds is a telehealth patient-management platform connecting patients with licensed medical providers to deliver personalized weight-loss and longevity injectable treatments. The company offers telehealth consultations, prescription evaluation, and nationwide delivery of prescription and compounded medications (GLP-1s like semaglutide, tirzepatide, and NAD+), with subscription plans, monthly follow-ups, and direct-to-consumer pricing that does not require insurance.

📋 Description

• Manage the end-to-end chargeback process from dispute notification to final resolution • Review incoming disputes from Stripe and other payment processors • Understand and categorize disputes based on card network reason codes • Ensure disputes are responded to within required deadlines • Investigate transactions and customer activity to determine the validity of disputes • Analyze relevant information such as transaction history, account activity, IP address and device information, billing and shipping data, and customer communication history • Identify cases of potential friendly fraud, unauthorized transactions, or policy abuse • Prepare and submit structured evidence packages to dispute chargebacks • Gather documentation such as proof of service or delivery, billing descriptors and transaction details, customer communications and support interactions, terms of service and refund policy acknowledgement, and account activity logs • Monitor dispute trends and identify fraud patterns or abuse behaviors • Flag suspicious transactions and coordinate with internal teams to mitigate risk • Assist in improving internal fraud detection and prevention processes • Work closely with Customer Support to resolve disputes before they escalate into chargebacks • Coordinate with Finance and Payments Operations on reporting and reconciliation • Track and report key metrics such as chargeback ratio, dispute win rate, dispute resolution time, and fraud trends

🎯 Requirements

• 4+ years experience handling chargebacks, payment disputes, or fraud investigations • Experience working with Stripe, NMI, or other payment gateways • Understanding of Visa, Mastercard, and card network dispute processes • Strong attention to detail and analytical thinking • Experience compiling dispute evidence and documentation • Strong written communication (for bank dispute responses) • Comfortable working in a fast-paced startup environment.

🏖️ Benefits

• Health insurance • Remote work options