Payments Dispute & Chargeback Specialist

🕒 June 25

🌐 Argentina, India, +2 more countries – Remote

🇦🇷 Argentina – Remote 🇮🇳 India – Remote 🇲🇽 Mexico – Remote 🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 66%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LumiMeds

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

🏥 Healthcare

💊 Pharmaceuticals

☁️ SaaS

Healthcare • Pharmaceuticals • SaaS

LumiMeds is a telehealth patient-management platform connecting patients with licensed medical providers to deliver personalized weight-loss and longevity injectable treatments. The company offers telehealth consultations, prescription evaluation, and nationwide delivery of prescription and compounded medications (GLP-1s like semaglutide, tirzepatide, and NAD+), with subscription plans, monthly follow-ups, and direct-to-consumer pricing that does not require insurance.

📋 Description

• Manage the end-to-end chargeback process from dispute notification to final resolution • Review incoming disputes from Stripe and other payment processors • Understand and categorize disputes based on card network reason codes • Ensure disputes are responded to within required deadlines • Investigate transactions and customer activity to determine dispute validity • Analyze transaction history, account activity, IP address and device information, billing and shipping data, and customer communication history • Identify potential friendly fraud, unauthorized transactions, or policy abuse • Prepare and submit structured evidence packages to dispute chargebacks • Gather proof of service or delivery, billing descriptors, transaction details, customer communications, terms of service and refund policy acknowledgements, and account activity logs • Ensure evidence submissions meet Visa, Mastercard, and payment processor requirements • Monitor dispute trends and identify fraud patterns or abuse behaviors • Flag suspicious transactions and coordinate with internal teams to mitigate risk • Assist in improving fraud detection and prevention processes • Work with Customer Support to resolve disputes before they escalate • Coordinate with Finance and Payments Operations on reporting and reconciliation • Provide feedback to internal teams to reduce future disputes • Track chargeback ratio, dispute win rate, dispute resolution time, and fraud trends • Help maintain chargeback ratios below card network monitoring thresholds • Identify operational improvements to reduce future disputes

🎯 Requirements

• 4+ years experience handling chargebacks, payment disputes, or fraud investigations • Experience working with Stripe, NMI, or other payment gateways • Understanding of Visa, Mastercard, and card network dispute processes • Strong attention to detail and analytical thinking • Experience compiling dispute evidence and documentation • Strong written communication for bank dispute responses • Comfortable working in a fast-paced startup environment • Professional-level English communication • Availability to work U.S. business hours • Nice to have: Experience in telehealth businesses or e-commerce companies • Nice to have: Experience using Disputeninja, Vector Payment, or chargeback management platforms • Nice to have: Familiarity with fraud detection or payment risk tools • Nice to have: Advanced Excel / data analysis skills

🏖️ Benefits

• Remote-first, globally distributed team • Equal opportunity employer • Professional-level English communication and availability to work U.S. business hours