Luminary Group
Consulting • Biotechnology • Healthcare Insurance
Luminary Group is a global consultancy specializing in life sciences. The company offers executive search, staffing, and consulting services across various fields including pharmacovigilance, regulatory affairs outsourcing, market access, and product development. Additionally, Luminary Group provides expertise in biotechnology, medical devices, and clinical research organization (CRO) sectors, focusing on areas such as predictive medicine, machine learning, genomics, and genomics proteomics. Their services extend to enterprise SaaS solutions and real-world evidence, supporting prestigious clients around the world.
Client Service Manager
Job not on LinkedIn
February 16
Luminary Group
Consulting • Biotechnology • Healthcare Insurance
Luminary Group is a global consultancy specializing in life sciences. The company offers executive search, staffing, and consulting services across various fields including pharmacovigilance, regulatory affairs outsourcing, market access, and product development. Additionally, Luminary Group provides expertise in biotechnology, medical devices, and clinical research organization (CRO) sectors, focusing on areas such as predictive medicine, machine learning, genomics, and genomics proteomics. Their services extend to enterprise SaaS solutions and real-world evidence, supporting prestigious clients around the world.
📋 Description
• This is a role that is 50% client relations and 50% travel planning. • The role demands attention to detail, quick turnaround time, and a strong dedication to providing the highest level customer experience possible. • The position will involve some off-hours emailing but grants a high level of autonomy as well.
🎯 Requirements
• Bachelor’s Degree or equivalent • Minimum 3 years of Customer Service/Sales experience with high-touch clientele in a Luxury Industry (preferably in Luxury Travel) • Client focused ethos, committed to delivering purely positive outcomes • Exceptional organizational skills with an aptitude for multi-tasking • Strong ability to manage, distribute, and prioritize tasks • Extremely Customer oriented • Competent with software tools and technology • Excellent verbal and written communication skills • Diligent attention to detail • Deep passion/excitement for world travel • Extremely strong time management skills • Self-motivated with a strong work ethic to service clients • Willing to go the “extra mile” to surprise and delight customers
🏖️ Benefits
• Competitive Salary • Revenue Share Offering • Healthcare Benefits • 401k Offering • Annual Team Retreat • Special access to reduced rates at luxury hotels • Regular, company-sponsored travel on familiarization or “FAM” trips to properties around the world
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