Senior Field Service Technician

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Lumiplan

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1972

🚀 Aerospace

🚗 Transport

☁️ SaaS

Aerospace • Transport • SaaS

Lumiplan is a technology company specializing in innovative solutions for public transit systems, including buses and rail. They provide a range of products such as real-time passenger information systems, on-board video security, and software suites tailored for transit operators. Lumiplan focuses on enhancing safety and efficiency in transit operations through their industry-leading technology.

📋 Description

• Serve as a Subject Matter Expert (SME) and maintain Luminator’s hardware and software and handle customer questions about the state of the system. • Implement and assist with install of new equipment on site with customers, providing them on-site training and support. • Sustain proficiency in all products and services that the company offers. • Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects. • Diagnose errors or technical problems and determine proper solutions on equipment. • Accurately document the work that is performed at a customer facility. • Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks. • Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site. • Will advance training content for the Luminator products and systems, supporting technical staff development. • Develop and provide hands-on training courses at operations as required, specific to the equipment types and local needs. • Troubleshoot and repair equipment applying own technical knowledge and experience to resolve problems. • Accurately document the work that is performed at a customer. • Review product prints and specifications. • When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers. • Work with site management to review and ensure the products are installed to specifications. • Coordinate work with other groups to ensure meeting commitments. • Document processes. • Operate vehicles in a safe manner and use field systems appropriately. • Follow all company’s filed procedures and protocols. • Cooperate with the technical team and share information across the organization. • Identify Opportunities for Process Improvement. • Build positive relationships with customers. • Perform all other duties as assigned by management in a professional and efficiently.

🎯 Requirements

• High School diploma required. • Minimum 4+ years prior field service experience in supporting technical or engineering services or Military experience in electronics programs may be considered equivalent to this typical qualification. • Proficiency with other Microsoft Office applications is required, including but not limited to Word, Excel, and PowerPoint. • Clean DMV record and valid Driver License. • OSHA training a plus. • Exceptional organization and time management skills. • Driven, self-starter with a sense of urgency and customer focus. • Ability to adjust to changing priorities, and at times work under pressure. • Ability to accurately read, interpret, and apply management and corporate direction using general concepts and methodologies. • Demonstrated knowledge of service contracts. • Demonstrated ability to show and/or train a co-worker on a technical problem or issue. • MUST HAVE VALID US PASSPORT.

🏖️ Benefits

• Competitive compensation with career growth potential. • Generous time off: Vacation and wellness time, 10 company holidays +2 floating holidays. • Educational Assistance Program: Robust reimbursement program for professional growth. • Health and wellness: Medical, dental, and vision coverage plus 401k matching. • Benefits Effective Day One!