Software Installation Engineer – LATAM

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Lunit

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💰 $122.5M Post-IPO Debt - Lunit on 2024-05

Lunit is a leading provider of AI solutions for cancer diagnostics and therapeutics, with a mission to conquer cancer through AI.

📋 Description

• Supporting our pre-sales activities, through direct customer interaction, respond to requests for technical information, including Lunit’s approaches to information security and privacy in addition to the technical implementation. • Actively manage the system design. • Process and install the Lunit systems. • Configure the system in the client’s computer environment. • Develop the interface and integration components. • Perform functional and end-to-end workflow process testing. • Monitor the data conversions from competitor systems into Lunit software. • Monitor the data conversion from legacy systems to new systems. • Support the customer onboarding process by being responsible for installing, monitoring and updating on-premises systems, including training onsite IT staff as required by the customer. • Work directly with our customers, our Customer Success and Software Engineering teams to resolve customer impacting issues.

🎯 Requirements

• Fluency in English and Spanish required. • Additional Portuguese language capability desirable. • Minimum 5 years customer contact experience, or equivalent. • SQL knowledge regarding backups, restores and permissions. • IT networking experience and ability to work with customer IT departments to resolve detailed networking issues. • Explaining, in technical detail, terms like SSL, HTIP, VPN, DNS, DHCP, subnets, Firewalls, switches, TCP/IP won't cause any hesitation or stumble. • Experience with Windows Server and Linux Servers. • Experience with Windows desktops and tablets. • Experience setting up and supporting Thick clients. • Working understanding of remote connectivity software such as SecureLink, RDP, Citrix, and Cisco VPN. • At least 5 years technical customer service in the medical device industry. • An understanding of terms like Modalities, DICOM, PACS, HL7 and RIS. • A willingness to periodically work scheduled evenings or weekends. • Ability to work with teams in different time zones and diverse geographic locations including Latin America, United States, New Zealand and South Korea. • Experience with configuring virtual machines preferable. • Experience with administering Microsoft Windows preferable.

🏖️ Benefits

• Lunit International is an Equal Employment Opportunity employer.