Trainer – Product, Brand and Service Training

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Lush Fresh Handmade Cosmetics North America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

🏭 Manufacturing

🍽️ Food & Beverage

🏥 Healthcare

Manufacturing • Food & Beverage • Healthcare

Lush Fresh Handmade Cosmetics North America is a company known for its pioneering beauty products, including innovations like fizzing bath bombs, shower jellies, and solid shampoo bars. The company emphasizes the use of fresh, organic ingredients and has a strong stance against animal testing and excessive packaging, often offering products 'naked' without packaging. Since opening over 27 years ago, Lush has been driven by innovation and ethics, aiming to be number one in every category they enter. With a focus on creating a cosmetics revolution, they continue to launch new products and campaigns that align with their values of equity, diversity, and inclusivity. Lush is celebrated for its charitable contributions, launching various initiatives and prizes, and its commitment to environmental sustainability, like using Prevented Ocean Plastic and encouraging cruelty-free testing. The company also extends beyond cosmetics, offering experiences like Lush Parties and supporting causes such as refugee rights in collaboration with Refugee Action.

📋 Description

• Creating, delivering or co-hosting inspiring in-person training experiences around UK&I. • Ensuring training has a lasting impact through follow-up, shop visits and collaboration with wider teams. • Coordinating the creation of, or creating, maintaining and sharing engaging product and brand training in the formats that are most effective for the subject matter. • Consulting with Inventors and Category or Subject matter experts to determine the key messages for training & the best training plan. Bringing to this learning expertise and guidance, and the customer needs. • Creating, delivering or co-hosting virtual training sessions for colleagues across the business. • Responsible for the quality and consistency of this work, ensuring high standards for staff and therefore customers. • Actively developing understanding of product, brand and service training needs, and impact of what’s being delivered, by monitoring sales data, maintaining awareness of trends and insights, speaking regularly with retailers and managers, and through shop visits. • Sharing experience and skills to support the development of peers.

🎯 Requirements

• Genuine passion and exceptional knowledge of Lush • Curious, self-motivated and always driven to keep learning • Organised and proactive • Able to thrive whether working independently or collaborating with others • Fantastic product and ingredient knowledge • Excellent rapport and trust-building skills • Great questioning and listening skills • Enthusiasm for travelling, visiting new locations, meeting new colleagues and customers. • Flexible and able to multitask • Exceptional standards of staff knowledge, customer care and experience within Lush stores, Spas and Hair Lab • Experienced in managing a shop floor and leading a team

🏖️ Benefits

• 25 days holiday plus bank holidays • 6 months of full pay for parental leave (primary caregiver must qualify for SMP)* • Enhanced paternity leave* • Bonus scheme • Day off for weekday birthdays • Holiday purchase scheme • 50% discount on Lush products and spa treatments • Cycle to work scheme • Discounted rail and bus season tickets • Employee assistance programme • There’s a big difference between "Flexible Working " (the legal minimum) and working flexibly. What that looks like varies from role to role and location to location. We actively welcome conversations about what working flexibly could mean and look like for you. • We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well. • Wellbeing & mindfulness sessions • Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities. • Tailored gender affirming care*