Alliance Manager

🕒 January 14

🗽 New York, Washington – Remote

🗽 New York – Remote ☕ Washington – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Luware

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

📡 Telecommunications

🏢 Enterprise

SaaS • Telecommunications • Enterprise

Luware is a company that provides cloud-based contact center solutions and intelligent task routing primarily for Microsoft Teams. Their offerings include compliance and quality recording services that are easily integrated with existing technology stacks, allowing organizations to enhance collaboration and communication. Luware is recognized as a certified Microsoft Partner and focuses on improving operational efficiency and customer experience through advanced communication technologies.

📋 Description

• Own the global Microsoft partnership end to end, serving as Luware's primary relationship lead • Develop and execute comprehensive partnership plans aligned with Luware's revenue targets and product roadmap • Identify, enroll, and manage Microsoft GTM programs that maximize Luware's visibility and co-sell opportunities • Drive and enable co-sell engagement across regions, working closely with Microsoft field teams • Track progress of Microsoft-sourced and Microsoft-influenced leads, measuring pipeline contribution and closed revenue • Translate partnership activities into measurable business outcomes through structured programs and joint selling motions • Manage all aspects of Microsoft Partner Center including deal registration, program incentives, funding applications, and specialization certifications • Ensure Luware maintains and advances relevant Microsoft competencies and designations • Monitor Microsoft program changes and proactively adapt strategies to capitalize on new opportunities • Identify, build, and maintain relationships with key Microsoft personnel across sales, product, and partner organizations • Cultivate executive-level sponsorship within Microsoft to facilitate partnership goals and escalation paths • Represent Luware at Microsoft events, partner summits, and joint customer engagements • Work across sales, marketing, product, and customer success to ensure Microsoft partnership priorities are embedded in company operations • Collaborate with product teams to influence integration roadmaps and joint solution development • Provide market intelligence from Microsoft to inform Luware's strategic planning

🎯 Requirements

• 7+ years in technology sales, marketing, and/or partner management • Minimum 3 years directly managing Microsoft partnerships • Proven track record of driving measurable revenue through Microsoft co-sell programs and cloud marketplace • Deep understanding of Microsoft's partner programs, co-sell frameworks, and GTM motions • Experience with Teams Phone, Microsoft Azure, and the broader Microsoft communications ecosystem • Executive presence that commands credibility with senior stakeholders • Self-starter who thrives with autonomy while maintaining strong collaboration across teams • Genuine relationship builder who invests in long-term partnerships over transactional wins • Strategic thinking combined with operational rigor- you can set the vision and execute the details • Comfortable navigating ambiguity and driving results in a rapidly evolving environment • Exceptional communication and negotiation skills, with experience engaging C-level executives both internally and at Microsoft • Strong analytical skills with the ability to track, interpret, and report on partnership metrics • Familiarity with contact center or unified communications technologies preferred

🏖️ Benefits

• A fast-paced, international, and collaborative work environment • A challenging and diverse role with high autonomy • A motivating and supportive team culture where your ideas matter • Excellent opportunities for personal and professional growth • Regular team events and the chance to work from another Luware office for up to a month through our exchange program