LUX Infusion
2 - 10 employees
Founded 2022
🏥 Healthcare
💊 Pharmaceuticals
Healthcare • Pharmaceuticals
LUX Infusion is a U. S. -based clinical services company that provides infusion therapy and specialty pharmacy solutions. It operates comfort-focused infusion locations and a nationwide at-home infusion nursing program, delivering therapies for conditions such as immune deficiencies (immunoglobulin), autoimmune/inflammatory diseases (biologics and biosimilars), transplant immunosuppression, and bleeding disorders. The company manages insurance navigation and prior authorizations, offers 340B and HUB services for manufacturers and payors, accepts commercial, Medicare, and Medicaid plans, and holds URAC-accredited locations in multiple states.
Patient Access Liaison
🔥 2 hours ago
🌪️ Kansas, Pennsylvania – Remote
💵 $23 - $30 / hour
⏰ Full Time
🟢 Junior
✨ Patient Access
🚫👨🎓 No degree required
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LUX Infusion
2 - 10 employees
Founded 2022
🏥 Healthcare
💊 Pharmaceuticals
Healthcare • Pharmaceuticals
LUX Infusion is a U. S. -based clinical services company that provides infusion therapy and specialty pharmacy solutions. It operates comfort-focused infusion locations and a nationwide at-home infusion nursing program, delivering therapies for conditions such as immune deficiencies (immunoglobulin), autoimmune/inflammatory diseases (biologics and biosimilars), transplant immunosuppression, and bleeding disorders. The company manages insurance navigation and prior authorizations, offers 340B and HUB services for manufacturers and payors, accepts commercial, Medicare, and Medicaid plans, and holds URAC-accredited locations in multiple states.
📋 Description
• Help patients stay on therapy through proactive eligibility and coverage monitoring • Provide clarity and reassurance during insurance or benefit changes • Support care teams by ensuring downstream partners have accurate, timely information • Monitor monthly insurance eligibility and authorization status for assigned active patients • Identify changes in coverage and proactively coordinate with patients, sales teams, physicians, and reimbursement partners to resolve barriers • Serve as the primary point of contact for patients and referral partners, providing updates on coverage, authorizations, and next steps • Communicate insurance changes to Reimbursement Specialists to initiate new benefits verification or prior authorizations as needed • Work closely with data entry, reimbursement, nurse coordination, and pharmacy operations teams to keep cases moving forward • Document all patient, provider, and field communications accurately in designated systems • Track referral progress, workload metrics, and case status to ensure timely follow‑through • Support technology‑enabled communication and collaborate across teams to meet service goals
🎯 Requirements
• 1–3 years of experience supporting patient referrals, prescription services, or reimbursement in infusion or specialty therapies • Experience providing high‑quality customer service to patients and healthcare providers • Familiarity with electronic health records or pharmacy patient management systems • Working knowledge of medical or pharmacy terminology • Strong organizational skills and comfort managing multiple priorities in a fast‑paced environment • Proficiency with Microsoft Office (Word, Excel, PowerPoint) • A high school diploma or equivalent (Bachelor’s degree preferred) • Willingness to travel up to 5% as needed for meetings or training
🏖️ Benefits
• Purpose‑driven work with direct patient impact • A patient‑first, team‑oriented culture • Close collaboration with clinical, operational, and reimbursement partners • The opportunity to grow your expertise while supporting meaningful care journeys
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