Affiliate EAP Counsellor, Network Partnership

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $235M Series F on 2022-01

Healthcare • Healthcare Insurance • SaaS

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Provide high-quality mental health support to corporate employees across face-to-face, virtual, and telephonic modalities • Apply evidence-based, short-term, solution-focused interventions tailored to workplace wellness and employee care timelines • Complete all case notes within Lyra’s 24-hour documentation compliance timeframe • Maintain clinical notes meeting global quality standards and audit protocols • Verify client interactions through Lyra’s official notice system before initiating EAP treatment • Identify high-risk cases, crises, and clinical red flags, following Lyra’s emergency-handling SLAs • Follow Lyra’s direct-transaction policy; direct billing or transactions with employees are prohibited • Adhere to Lyra’s non-solicitation policy and professional boundaries • Demonstrate Lyra’s values of clinical excellence, innovation, and empathy • Complete clinical and administrative tasks accurately within agreed SLAs • Collaborate with network partners, internal operations, and clinical oversight teams

🎯 Requirements

• Master’s degree or higher in Counseling Psychology, Clinical Psychology, MPhil, or PhD • Valid professional license or registration to practice counseling in India • Minimum of two years of post-qualification clinical experience after completing a Master’s degree • Prior experience as an EAP service provider highly preferred • Profound understanding of short-term, solution-focused therapeutic models • Proven expertise in EAP services and workplace wellness • Expertise in stress management and occupational burnout • Expertise in relationship and interpersonal issues • Expertise in grief and bereavement counselling • Expertise in family/play therapy or specialized creative interventions • Exceptional clinical skills and commitment to evidence-based practices • Ability to meet strict documentation deadlines and compliance procedures • Adaptive verbal and written communication skills across multiple modalities • Strict confidentiality, meticulous record-keeping, and attention to detail • Ability to collaborate with internal operations and clinical oversight teams

🏖️ Benefits

• Affiliate / Network Partner engagement • Flexible, multi-modal delivery based on case allocation • Opportunity to provide virtual, telephonic, and face-to-face counselling