Clinical Care Navigator - Bilingual Spanish Speaker

March 19

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Lyra Health

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Healthcare Insurance • SaaS • HR Tech

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $235M Series F on 2022-01

📋 Description

• As a Care Navigator, you’ll be doing the important, meaningful work of managing crises. • Providing in-the-moment phone support to clients with complex behavioral health issues. • Ensuring client safety and connecting clients to high-quality, evidence-based providers and facilities. • This position does not involve providing in-person services or therapy but instead focuses on supporting clients in connecting to care, exclusively by phone and email. • This role may be for you if you are an excellent written and verbal communicator, an ace at time management, skilled with crisis management, and passionate about connecting individuals to excellent care. • You must be able to work the following shift: Sunday-Thursday 9:30-6pm PT (10:30am - 7pm MT, 11:30am - 8pm CT, 12:30pm - 9pm ET) OR Tuesday-Saturday 9:30a-6p PST (10:30am-7pm MT / 11:30am-8pm CT / 12:30pm - 9pm ET).

🎯 Requirements

• Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered OR Bachelor's degree in nursing (RN) • Must have two years psychiatric intake, assessment RB, other related experience • EAP/clinical call center experience preferred • Must be Bilingual, Spanish-speaking • Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting) • Must be a full time resident of the United States; work cannot be completed from outside the United States.

🏖️ Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K retirement benefits • Monthly tech allowance • We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!