Clinical Specialist

Job not on LinkedIn

🔥 1 minute ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Clinical Specialist

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $235M Series F on 2022-01

Healthcare • Healthcare Insurance • SaaS

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Arrange face-to-face and virtual therapy according to procedures and clinical/client standards • Manage client cases to alleviate presenting problems through thorough case management • Case manage affiliate counsellors and provide feedback, support, and guidance • Identify affiliate needs and support the affiliation process when required • Implement client-specific policies and procedures, including substance abuse, occupational health, and incapacity management protocols • Manage clinical risk with emergency contacts, hospitals, referrers, and other third parties • Conduct Exec|Care sessions and telephone counselling as required • Monitor service levels and conduct impact assessments • Complete customer satisfaction surveys for all face-to-face cases • Maintain accurate computer records of services and communications • Report weekly customer satisfaction, impact survey, and case management statistics • Provide timely feedback to account managers, team leaders, management, and client companies • Attend meetings, supervision, and staff support groups • Perform other relevant duties as required by the Manager

🎯 Requirements

• Fully qualified and registered social worker with at least an Honours degree in Social Work, OR a fully qualified and registered Counselling/Clinical psychologist, OR a Registered Counsellor • Registration with the appropriate professional body • BA (Honours) (BPsych) and registration with the HPCSA, or MA (Clinical/Counselling Psychology) and registration with the HPCSA, or BA (Social Work) and registration with the SACSSP • Relevant experience providing counselling to people at risk, child abuse, workplace risks, GBV and high-profile clients preferred • Multilingualism including English preferred • Exceptional attention to detail and high standards of documentation and record-keeping • Strong follow-through, deadline adherence, prioritisation, and workflow structuring • Ability to manage multiple cases simultaneously • Strong clinical judgment and ethical integrity • Strong administrative competence and commercial awareness in corporate mental health environments • Confident engagement with senior executives and strong communication skills • Ability to work collaboratively and make independent decisions