EAP Case Manager

April 16

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Lyra Health

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Healthcare Insurance • SaaS • HR Tech

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $235M Series F on 2022-01

📋 Description

• About Lyra Health • Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. • We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. • With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. • Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million. • The Lyra Health Canada team is looking for an experienced counsellor who is able to handle call intake and act as the first point of contact for employees and their dependants accessing Lyra Health Canada services and provide in the moment counselling support including containing risk where appropriate. • In the role, you will be working with a wide range of presenting issues and severity, robustly managing risk cases, quickly assessing clinical needs, implementing clinically appropriate treatment plans and monitoring and case managing. • The role is a permanent five (5) day a week role and some out of office hours shift work may be required from time to time. • Responsibilities of the role include providing the first point of contact for service users accessing EAP/Mental Health service either via the helpline or online chat facility, supporting and containing service users in the moment with brief goal focused therapeutic support and psychoeducation, completing appropriate brief clinical assessment to determine the service user needs, conducting robust risk assessments, and accurately capturing all information on the clinical database.

🎯 Requirements

• Master’s level counselling qualification appropriate to professional standards of your jurisdiction in Canada • Current registration or accreditation with a relevant professional body. • Experience of working with a broad range of psychological health and workplace related issues. Should include mental health, trauma, stress, relationship issues, child related issues, anxiety, and substance related issues. • Experience of working in high pressure, time limited environments. • Experience in working with high-risk cases such as suicide, abuse, as well as substance use and abuse. • Minimum of 3 years working experience with therapeutic delivery post qualification. • Computer literacy & ability to type fast • Bilingualism (English and French) is an asset • Ability to effectively merge Clinical and EAP focus • Client service orientation • Articulate • Good telephone manner and ability to provide telephonic therapy • Good Clinical understanding and ability to manage risk • Good time management ability • Ability to work within a team • Ability to work well under pressure • Business and commercial awareness