Senior Manager, Clinical Care Operations

Job not on LinkedIn

🔥 9 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $235M Series F on 2022-01

Healthcare • Healthcare Insurance • SaaS

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Provide strategic oversight of central case management, core clinical delivery, and adjacent care teams • Ensure operational designs, capacity models, workflows, SLAs, quality metrics, and efficiency targets support organizational scale • Lead complex initiatives to optimize processes, automate lifecycle transitions, and improve service efficiency while maintaining clinical safety • Design, pilot, and refine clinical care operational best practices for global clinical operations • Ensure centrally built workflows, tools, and service delivery frameworks are scalable and adaptable for international deployment • Partner with Customer Success leadership on specialized, high-touch, and unique client requirements • Collaborate with Clinical Governance to translate clinical standards into operational workflows and maintain compliance, ethical rigor, and clinical safety • Partner with Product and Salesforce Development teams to implement tooling, system enhancements, and automation • Work with Quality Assurance to track cross-business quality metrics and maintain clinical excellence standards • Collaborate with Implementation teams on rollouts of clinical programs and client onboardings • Lead through strategic roadmap execution, cross-functional integration, and macro-level governance • Manage complex cross-functional projects with interdependent workstreams • Identify and escalate operational or clinical risks appropriately • Lead and influence stakeholders across Product, Customer Success, Governance, QA, and Global Executive teams • Foster psychological safety, resilience, engagement, and accountability across clinical and operational staff

🎯 Requirements

• 7+ years of progressive leadership experience in clinical care operations, case management, or healthcare operations • Demonstrated experience operating at a Senior Manager / strategic oversight level • Strong background in clinical service delivery, mental health operations, or managed care environments • Demonstrated experience working with or designing operational frameworks for international healthcare/clinical operations • Proven experience partnering with product and engineering teams to optimize CRM systems such as Salesforce and automated workflows • Master’s degree or higher in Clinical/Counseling/Industrial Psychology, Healthcare Administration, Operations, Business Administration with Mental Healthcare experience, or a related field preferred • Flexibility to attend meetings outside normal office hours to support APAC and US regions • Ability to travel for work purposes occasionally

🏖️ Benefits

• Flexible working hours due to the global nature of the business • Global team collaboration and exposure • Occasional work travel • Permanent full-time employment