Client Success Manager

🔥 12 hours ago

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Lytx, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

🚗 Transport

🤖 Artificial Intelligence

📡 Telecommunications

Transport • Artificial Intelligence • Telecommunications

Lytx, Inc. is a leading provider of video safety and video telematics solutions designed to enhance fleet management. The company offers a range of products including fleet management applications, advanced fleet dash cams equipped with machine vision and artificial intelligence, and services to streamline compliance and improve driver safety. Lytx aims to improve operational efficiencies, manage compliance, and increase driver safety by utilizing video technology to reduce costs and enhance fleet productivity. Through its award-winning technology and long-standing industry experience, Lytx serves a diverse range of fleets, providing tools for real-time tracking, preventative maintenance, and driver coaching.

📋 Description

• Serve as the primary point of contact for enterprise clients across the full lifecycle — from deployment through renewal — managing program plans, risks, and growth opportunities • Build trust-based relationships with key stakeholders at all levels of the client organization, driving strong engagement, adoption, and long-term retention • Develop and maintain renewal strategies that reflect each client’s product utilization, value drivers, and any risks or blockers to continued partnership • Partner with the Account Team on expansion conversations, using Salesforce and other tools to stay ahead of churn and surface opportunities • Design and deliver effective onsite and web-based training, best practice presentations, and platform configurations tailored to each client’s unique needs • Present data and program performance insights to executive-level clients, translating metrics into clear narratives and actionable next steps • Contribute to CS team best practices, playbooks, and peer development — sharing what’s working and helping raise the bar for how the team serves clients

🎯 Requirements

• 3+ years in account management, customer success, or client services within a SaaS or commercial technology environment • Proven ability to manage complex, enterprise-level accounts and build relationships at the executive level • Strong analytical skills — comfortable working with data, spotting trends, and building a compelling story for clients and internal stakeholders • Experience designing and delivering presentations and training to diverse audiences, including senior leadership • Proficiency in Salesforce (or similar CRM) and Microsoft Excel • Excellent written and verbal communication skills, including persuasion and negotiation • Willingness to travel approximately 1–3 times per quarter; experience in fleet management or the trucking industry is a plus.

🏖️ Benefits

• Medical, dental and vision insurance • Health Savings Account • Flexible Spending Accounts • Telehealth • 401(k) and 401(k) match • Life and AD&D insurance • Short-Term and Long-Term Disability • FTO or PTO • Employee Well-Being program • 11 paid holidays plus 1 inclusive holiday per year • Volunteer Time Off • Employee Referral program • Education Reimbursement Program • Employee Recognition and Appreciation program • Additional perk and voluntary benefit programs