Market Research Associate, German Speaking

🔥 47 minutes ago

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M3 USA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

M3 USA is a company that specializes in providing market research, recruitment, and promotional solutions to the healthcare industry. They focus on connecting healthcare professionals, particularly physicians, with tools and resources that improve the practice of medicine. Through a variety of services, including qualitative and quantitative market research, multi-channel promotion, healthcare recruitment, and clinical trials, M3 USA supports the life sciences industry by enabling healthcare professionals to stay informed and provide optimal care. A subsidiary of M3 Inc. , M3 USA is engaged with leading pharmaceutical companies and offers extensive research capabilities across Europe and the U. S. They are known for their data-driven intelligence and their efforts in building networks within the healthcare community.

📋 Description

• Execute recruitment tasks for projects in Austria, Switzerland, and other assigned markets • Contact M3 Global Research panelists by phone and conduct cold calling to recruit respondents • Schedule interviews • Plan, organize, and implement panel recruitment solutions to maximize internal resources and reduce outsourcing costs • Provide project updates, progress reports, results, and action plans to the project management team • Escalate projects at risk of missing recruitment targets or timelines to the senior manager • Ensure outsourcing targets for allocated markets are achieved • Meet monthly registration targets • Execute panel-building initiatives in Scandinavia and other assigned markets • Call new registrants to confirm and update email addresses • Call users to reactivate accounts • Investigate, troubleshoot, and resolve member inquiries and complaints across multiple systems • Work with Project Management to resolve project-specific respondent issues • Handle respondent inquiries according to company policy and resolution timelines • Assist with communication procedures, guidelines, and Support Ticket System enhancements • Build and maintain relationships with panel members through professional multichannel communication • Provide member support via telephone, email, and support tickets • Report and resolve issues with internal and external systems and processes • Investigate fraudulent respondents and take action under M3 data quality procedures • Complete verification for newly registered members • Perform link testing for online market research projects and qualitative online screeners

🎯 Requirements

• Fluency in German and English • Clear and effective verbal and written communication with diverse audiences • Proficient PC skills, including Microsoft Office, internet, social media, email, and tools required for assigned responsibilities • Detail-oriented with excellent analytical and investigative skills • Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported • Availability for working hours of 09:00–17:30 CET, rotating twice weekly to 09:30–18:00 CET