Client Delivery Analyst

🕒 May 8

🇺🇸 United States – Remote

💵 $95k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

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Machinify

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 $10M Series A - Machinify on 2018-10

Healthcare Insurance • Artificial Intelligence • SaaS

Machinify is a healthcare-focused AI platform and services company that reshapes healthcare payments and payment integrity. Its AI operating system unifies claims, medical records, contracts, and policies, and uses foundation models and task-specific agents to automate and improve coding, payment accuracy, recoveries, and cost avoidance. Machinify serves health plans (including 18 of the top 20), supports insourced, hybrid, or fully-managed deployments, and emphasizes measurable outcomes — reporting 85+ customers, 270M member lives covered, and $6B+ in annual cost avoidance and recoveries.

📋 Description

• Monitor client inventory in Machinfy and client systems. • Perform requirements gathering to problem solve for client issues arising in Operations’ day-to-day activities and implement appropriate processes to monitor resolution by utilizing the Client Action Log and Jira ticketing system. • Enter, track, and follow up on tickets to ensure timely resolution for client production issues. • Support internal Operations teams through regularly scheduled team meetings to determine appropriate process is handling changing needs including rule changes, process flow modifications, escalations. • Support the client invoicing and/or reconciliation processes. • Generate and transmit client reporting as required. • Communicate and discuss larger issues with IT and Operations teams, continuing to act as liaison between teams until issues fully resolved. • Attend external working client meetings with leadership teams and communicate pertinent information to appropriate internal teams, acting as a support system to client teams. • Set up new users for clients in Machinify’s systems. • Maintain system access requirements for client systems to perform inventory management work as necessary. • Perform QA and UAT efforts as necessary. • Other duties as assigned.

🎯 Requirements

• 2+ years’ experience in data production preferred; and health industry knowledge and experience a strong plus. • Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development • Experience managing multiple clients/projects in a team environment • Experience independently structuring and executing complex analyses

🏖️ Benefits

• Top Medical/Dental/Vision offerings • FSA/HSA • Tuition reimbursement • Competitive salary, 401(k) with company match • Additional health and wellness benefits and perks • Flexible and trusting environment where you’ll feel empowered to do your best work