L2 Support Specialist

Job not on LinkedIn

🕒 June 17

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 37%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Madiff

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Madiff is a technology and consulting company specializing in IT services and digital innovation. They provide a range of solutions, including software development, agile team services, and IT consulting across various industries. With a focus on delivering high-quality, multi-skilled remote teams, Madiff aims to enhance business performance and support clients in navigating the complexities of their respective markets.

📋 Description

• Provide Level 2 operational support for Palantir environments • Investigate and resolve incidents and production issues • Support problem management activities • Analyse logs and monitoring data • Troubleshoot application and platform issues • Support integrations and interfaces between systems • Work within ITIL aligned operational processes • Escalate and coordinate issues where required • Support platform stability and operational excellence

🎯 Requirements

• Enterprise application support experience • Strong Level 2 support background • ITIL process understanding • Incident and problem management experience • Operational troubleshooting skills • Experience with integration and interface concepts • Log analysis and monitoring experience • Operational knowledge of Palantir Foundry and/or Palantir Foundation

🏖️ Benefits

• Solid, competitive salary • Work in multilingual, multinational and multicultural environment on international projects • Comprehensive healthcare • Long-term B2B contract with stable project pipeline