Madiff
51 - 200 employees
Founded 2015
🤝 B2B
🤖 Artificial Intelligence
B2B • Software Development • Artificial Intelligence
Madiff is a technology and consulting company specializing in IT services and digital innovation. They provide a range of solutions, including software development, agile team services, and IT consulting across various industries. With a focus on delivering high-quality, multi-skilled remote teams, Madiff aims to enhance business performance and support clients in navigating the complexities of their respective markets.
L2 Support Specialist
🔥 0 minutes ago
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Madiff
51 - 200 employees
Founded 2015
🤝 B2B
🤖 Artificial Intelligence
B2B • Software Development • Artificial Intelligence
Madiff is a technology and consulting company specializing in IT services and digital innovation. They provide a range of solutions, including software development, agile team services, and IT consulting across various industries. With a focus on delivering high-quality, multi-skilled remote teams, Madiff aims to enhance business performance and support clients in navigating the complexities of their respective markets.
📋 Description
• Provide Level 2 operational support for Palantir environments • Investigate and resolve incidents and production issues • Support problem management activities • Analyse logs and monitoring data • Troubleshoot application and platform issues • Support integrations and interfaces between systems • Work within ITIL aligned operational processes • Escalate and coordinate issues where required • Support platform stability and operational excellence
🎯 Requirements
• Enterprise application support experience • Strong Level 2 support background • ITIL process understanding • Incident and problem management experience • Operational troubleshooting skills • Experience with integration and interface concepts • Log analysis and monitoring experience • Operational knowledge of Palantir Foundry and/or Palantir Foundation
🏖️ Benefits
• Solid, competitive salary • Work in multilingual, multinational and multicultural environment on international projects • Comprehensive healthcare • Long-term B2B contract with stable project pipeline
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