Market Lead – Client Success Manager

Job not on LinkedIn

🔥 5 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $95k - $100k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

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Mae

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

👥 B2C

🔥 Funding within the last year

💰 $2.9M Venture Round - Mae Health on 2025-10

Healthcare • Healthcare Insurance • B2C

Mae is a maternal health company that connects pregnant people with trusted, community-based doulas and care coordinators, integrating with insurance (including Medicaid) to deliver covered doula services, on-demand education, and care navigation. The program is equity-centered with Black maternal health at its core, operates in 12 states, and reports clinical outcomes such as a 41% reduction in preterm birth rates, 26% reduction in c-section rates, and 72% doula utilization. Mae serves individuals (mamas), supports doulas by managing billing and reimbursement, and partners with health plans to improve maternal health outcomes and reduce costs.

📋 Description

• Own relationships with health plans (primarily Medicaid MCOs) • Serve as the primary point of contact for payer partners • Build trust with stakeholders and maintain strong engagement • Own renewals, contract performance, and account expansion • Identify opportunities to increase value and revenue across accounts • Proactively manage risks that could impact retention • Track and manage payer performance across key metrics • Translate data into insights and actionable recommendations • Ensure programs deliver measurable outcomes aligned to contracts • Partner with product, operations, and clinical teams to improve performance • Identify gaps in workflows and build scalable solutions • Drive alignment across internal teams to support payer success

🎯 Requirements

• Direct experience working with health plans (primarily Medicaid MCOs) • Experience managing payer relationships, accounts, or partnerships • Ownership of renewals, revenue targets, or account growth • Strong understanding of healthcare programs, population health, or value-based care • Experience working cross-functionally with operations, product, or clinical teams • Experience presenting to senior stakeholders (Director level and above)