Outreach Specialist

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $26 / hour

⏰ Full Time

🟢 Junior

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Mae

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

👥 B2C

🔥 Funding within the last year

💰 $2.9M Venture Round - Mae Health on 2025-10

Healthcare • Healthcare Insurance • B2C

Mae is a maternal health company that connects pregnant people with trusted, community-based doulas and care coordinators, integrating with insurance (including Medicaid) to deliver covered doula services, on-demand education, and care navigation. The program is equity-centered with Black maternal health at its core, operates in 12 states, and reports clinical outcomes such as a 41% reduction in preterm birth rates, 26% reduction in c-section rates, and 72% doula utilization. Mae serves individuals (mamas), supports doulas by managing billing and reimbursement, and partners with health plans to improve maternal health outcomes and reduce costs.

📋 Description

• Conduct high-volume outbound outreach to introduce Mae's services, explain doula support, and guide members through the enrollment process. • Place a high volume of outbound calls to eligible health plan members. • Introduce Mae's services in a clear, warm, and member-centered way. • Explain how members may benefit from pregnancy, postpartum, and doula support. • Guide interested members through the enrollment and onboarding process. • Use internal tools to identify members for outreach and track call activity. • Document outreach activity, member status, and follow-up needs accurately. • Use trust-building, active listening, and motivational communication to support member engagement. • Handle unanswered calls, hesitation, and rejection with professionalism and resilience.

🎯 Requirements

• 1 to 3 years of experience in outbound outreach, patient engagement, enrollment, sales, appointment setting, or a high-volume call center environment • Proven ability to meet or exceed outreach, enrollment, sales, or conversion goals • Comfort making a high volume of outbound calls in a remote work environment • Strong verbal communication skills, with the ability to explain information clearly • Ability to build trust quickly with members who may be unsure, busy, or hesitant • Confidence in asking members to complete enrollment during the same conversation • Resilience, maturity, and professionalism when handling rejection or sensitive conversations • Strong organization and follow-through with documentation and follow-up tasks • Comfort using tools such as Slack, Gmail, CRM systems, spreadsheets, dialers, or internal platforms • Ability to learn new systems and processes quickly • Reliable high-speed internet and a private, quiet workspace for confidential member conversations