Customer Experience Associate

Job not on LinkedIn

🔥 23 minutes ago

🌺 Hawaii – Remote

🌺 Hawaii – Remote

💵 $34.3k - $51.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Magellan Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

🧬 Biotechnology

🧘 Wellness

💰 $101M Private Equity Round on 2004-01

Healthcare Insurance • Biotechnology • Wellness

Magellan Health is a leading healthcare management company that provides a range of services, including behavioral health, pharmacy management, and employee assistance programs. The company focuses on delivering high-quality care and support to individuals and families, particularly those in military and community settings. Magellan Health emphasizes personalized service and innovative solutions to improve health outcomes and enhance the overall patient experience.

📋 Description

• Customer advocate role supporting our members and providers, facilitating care and service • Handling incoming/outgoing calls related to healthcare related benefits • Administration of intake documentation into the appropriate systems • Provide outstanding service to internal and external customers and strive to resolve callers’ needs on the first call • Research medical information regarding a variety of services including: educating providers on claims, member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality • Meet key performance indicators and service standards • Identify and respond to crisis calls with appropriate resource • Facilitate routine referrals and triage decisions not requiring clinical judgment • Navigate Magellan’s systems, document customers' comments/information

🎯 Requirements

• 1-2 or more years of customer service experience • Must be able to talk and type simultaneously, with attention to detail • Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment • Responsible for meeting monthly individual call center metrics • Must agree to recording and evaluations for training and compliance • Must be proficient with keyboard functions and navigation between multiple computer applications

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Comprehensive benefits package