Client Retention Specialist

Job not on LinkedIn

🔥 47 minutes ago

🇵🇭 Philippines – Remote

💵 ₱38k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Magic, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

⚡ Productivity

B2B • Productivity

Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.

📋 Description

• Own a portfolio of client-assistant relationships and monitor the health of each pairing • Prevent churn by identifying early warning signs and acting proactively • Lead win-back and escalation conversations on live calls • Drive client success through onboarding sessions, 30-day check-ins, and recurring follow-ups • Advocate for assistants through feedback and coaching conversations • Triage 30+ tickets daily with fast, personalized responses • Document every interaction accurately in HubSpot • Partner with Operations, Finance, and Engineering on issues beyond direct scope • Support US-based clients during the Monday–Friday night shift • Complete Product & Skills and Immersion training phases under supervision

🎯 Requirements

• 3+ years of client-facing experience in customer retention, account management, or customer support • Documented save, churn-prevention, or win-back experience strongly preferred • Experience with US clients strongly preferred • Ability to manage multiple active client relationships simultaneously • Experience owning retention or renewal metrics and explaining how you moved them • Fluent written and verbal English • Reliable night-shift availability from 10 PM–7 AM PHT • History of night-shift work in previous roles • Proficiency with CRM tools; HubSpot preferred • Proactive and solutions-oriented approach • Zero absences during training, except documented medical emergencies • 80%+ required on daily assessments and mock calls to continue training

🏖️ Benefits

• Gross package up to ₱38,000/month • Night shift (10 PM–7 AM PHT) • Full training program included • Fully remote work • 4-week training program • Training includes Product & Skills and Immersion phases • Y Combinator and Sequoia-backed company • Thousands of remote workers worldwide