Client Care Representative – Temp

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Magnificent Differences Consulting, LLC

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🤝 B2B

🎯 Recruiter

🤝 Non-profit

B2B • Recruitment • Non-profit

Magnificent Differences Consulting, LLC is a B2B HR and business consulting firm specializing in human resources, talent acquisition, and outsourced HR/business solutions for associations and nonprofits. With over 25 years of experience, MDC delivers strategic recruitment, employee relations support, career coaching, and process/technology optimization to help organizations build winning cultures and achieve their strategic goals. The firm also invests a portion of revenue into career services for underrepresented jobseekers and emphasizes measurable outcomes such as high client satisfaction and reduced recruitment timelines.

📋 Description

• Engage directly with clients, addressing their inquiries and concerns • Resolve customer issues and concerns via phone, web, or e-mail correspondence • Process applications, application audits, and other related work in a timely and accurately • Provide guidance regarding certification pathways and eligibility requirements • Maintain accurate customer database • Work with department(s) to develop and facilitate customer communications • Maintain knowledge on company policies and program updates • Enhance and document processes and procedures as required • Maintain high levels of professionalism and phone etiquette

🎯 Requirements

• At least one year of experience in a similar role • Good interpersonal skills with ability to interact effectively, efficiently, and professionally with individuals at all levels • Demonstrated skill in writing concise, logical and grammatically correct letters and reports • Strong communication, organizational and collaborative skills • Ability to apply attention to detail • Strong customer service skills • Consistent attention to detail • Ability to work in a team environment • Ability to maintain positive attitude under stressful conditions • Ability to work independently and be able to solve basic problems