Customer Support Manager

Job not on LinkedIn

🕒 April 21

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Maids.cc

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2009

👥 B2C

🎯 Recruiter

B2C • Recruitment

Maids. cc is a major employer and service provider in the United Arab Emirates, specializing in offering full-time maid services and visa processing for domestic workers. The company simplifies the process of hiring and managing maids by offering an online platform where clients can select their preferred maid, handle payments, and manage visas without needing to visit government agencies. Serving as the largest visa issuer in the UAE, Maids. cc also provides various support services, including health insurance and legal support, for both employees and clients. With over 18,000 employees and multiple branches across Dubai and Abu Dhabi, the company offers extensive support and flexibility for domestic worker arrangements, ensuring legal compliance and customer satisfaction through their user-friendly app and personalized service approach.

📋 Description

• Lead and manage the Customer Support team (performance, KPIs, quality) • Own customer experience across all channels (chat, calls, email) • Identify bottlenecks and improve workflows using data • Work closely with Tech & AI teams to automate and optimize support • Handle escalations and ensure fast, effective resolution • Monitor and improve CSAT, response time, and resolution rates • Train, coach, and develop team leaders and agents • Build systems, not dependencies on individuals

🎯 Requirements

• Strong leadership experience in customer support / call center • Data-driven mindset (you make decisions based on numbers, not opinions) • Experience managing large teams in fast-paced environments • Problem-solver who can simplify complexity • Strong communication and escalation handling skills • Comfortable working with systems, tools, and automation • Fluent in English (Arabic is a plus)

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities