Salesforce Business Analyst

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🕒 May 1

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Main Digital

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤝 B2B

🏢 Enterprise

B2B • Enterprise • Consulting

Main Digital is a consultancy that transforms and optimizes business and government operations through the strategic integration of people, technology, and data. The company is dedicated to enhancing business agility and creating best-in-class solutions tailored to the needs of users. As a proud certified Women-owned Small Business, Main Digital serves a wide range of clients, including some of the world's largest corporations and non-profit organizations, focusing on digital transformation and operational efficiency.

📋 Description

• Partner directly with IRS stakeholders to identify where Agentforce can automate or augment critical business processes • Translate those needs into precise user stories, agent instructions, and process models, ensuring AI behavior is secure, grounded, and policy‑aligned • Play a key role in AI governance, validation, and change management as federal users begin working alongside autonomous digital assistants • Facilitate structured discovery workshops with IRS stakeholders to identify and prioritize processes suitable for automation using Agentforce • Document detailed user stories, acceptance criteria, and Agent Instructions (prompts) to ensure AI behavior aligns with IRS policies and constraints • Develop clear as‑is and to‑be process flows, highlighting where AI agents can reduce manual effort or improve data accuracy • Define and support AI testing and governance practices, including grounding validation and participation in User Acceptance Testing (UAT) • Ensure agents operate within security, compliance, and hallucination‑prevention boundaries appropriate to a federal environment • Create training materials and change documentation to help IRS teams effectively adopt and work alongside autonomous digital assistants.

🎯 Requirements

• Active IRS Minimum Background Investigation (MBI) or Public Trust clearance (required) • Salesforce Certified Business Analyst and Certified Agentforce Specialist Certifications are required • 4+ years of experience as a Salesforce Business Analyst, including at least 1 year focused on AI‑driven solutions or automated workflows • Practical experience working within the Agentforce framework, including defining Topics and Actions • Strong understanding of Salesforce Data Cloud, especially how data feeds and constrains agent behavior • Hands-on expertise with Salesforce Flow, representing the actions executed by AI agents • Proficiency with Jira, Confluence, and Lucidchart for requirements, traceability, and visualization • Exceptional communication skills, with the ability to explain AI concepts such as grounding, reasoning, and guardrails to federal leadership.

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Extensive development opportunities