Operations Design & Strategy Lead

November 5

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Mainstay

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Real Estate • eCommerce • B2C

Mainstay is a comprehensive platform designed for the residential real estate market that facilitates buying, selling, and managing properties efficiently. It offers expert pricing guidance, property tax management, and streamlined HOA administration, enabling users to navigate single-family rental opportunities with market intelligence and powerful tools. Trusted for its seamless transaction process, Mainstay has contributed to significant closed transactions, enhancing decision-making for both businesses and residents in the real estate sector.

51 - 200 employees

Founded 2024

🏠 Real Estate

🛍️ eCommerce

👥 B2C

📋 Description

• Facilitate and drive strategic planning w/ cross functional business line leadership • Understand how our clients' strategies & priorities impact their relationship with Mainstay and anticipate their operational implications • Use a hypothesis-driven approach to pilot new concepts and scale winners. • Solve complex operational problems — turning ambiguity into clear strategies and measurable outcomes. • Leverage your technical expertise with Excel & SQL to analyze growth opportunities, measure performance, and make data driven decisions. • Balance strategic problem solving with hands-on execution – we're a lean team working in a fast-paced environment; when things break you'll be a key player in diagnosis, resolution, and long term solutioning. • Run and improve the core operational functions that keep our products running from the overall operating model to day-to-day workflows • Translate business needs into scalable systems and tools, collaborating closely with technical teams to improve efficiency and quality. • Maintain operating rhythm (planning, reviews, and tracking) that keeps the business aligned and accountable. • Serve as the connective tissue on cross-functional teams (including Revenue, Product Management, Finance, etc), working to share knowledge, represent the interests of our clients/partners, and drive people towards a common goal. • Synthesize feedback from other teams, customers, and partners to identify process gaps and optimization opportunities. • Serve as a trusted cross-functional leader and problem-solver; be the “go-to” leader for your surface areas • Mentor teammates, helping build a culture of structured thinking and operational excellence.

🎯 Requirements

• 6–10 years of experience in biz ops, strategy & operations, or similar roles (consulting, product ops, or similar). • Demonstrated success leading cross-functional projects and influencing senior stakeholders. • Clear, confident communication. You can break down complex ideas into simple language and work easily with both technical and non-technical teammates. • A history of solving complex problems quickly and independently - you know how to prioritize, figure things out, and get results. • Strong analytical and technical skills. Excel experience is required. Experience with SQL or light scripting is helpful but not required. • Experience with technical implementations & product development. • Experience operating in an ambiguous, high-growth startup environment; a process minded approach paired with flexibility - you care about precision but can adapt when things move fast. • A bias for action and a “no problem is too small” attitude. • Nice to have: experience in SFR/real estate space, and startup experience highly preferred.

🏖️ Benefits

• Offers Equity