Growth Lab
B2B • SaaS • Education
Growth Lab is a consultancy focused on Go-To-Market (GTM) strategies, assisting founders, product managers, and companies to navigate critical challenges in securing product-market fit and scaling their businesses. With over a decade of experience and having trained more than 400 clients, its founder Maja Voje offers various training programs, workshops, and resources aimed at empowering companies to successfully launch and grow their products in the market. The company is dedicated to making GTM knowledge accessible, with a mission to help 10,000 companies cross the chasm to growth and success.
HGLAI Customer Success / Account Management Advocate (US)
Job not on LinkedIn
July 28
Growth Lab
B2B • SaaS • Education
Growth Lab is a consultancy focused on Go-To-Market (GTM) strategies, assisting founders, product managers, and companies to navigate critical challenges in securing product-market fit and scaling their businesses. With over a decade of experience and having trained more than 400 clients, its founder Maja Voje offers various training programs, workshops, and resources aimed at empowering companies to successfully launch and grow their products in the market. The company is dedicated to making GTM knowledge accessible, with a mission to help 10,000 companies cross the chasm to growth and success.
📋 Description
• We are seeking a highly organized and detail-oriented Customer Success, Account Manager to join our startup team. • As the Customer Success / Account Manager, you will be responsible for managing projects, working with clients, pre-sales and post-sales, customer feedback, feature requests, content delivery for the specific client etc. • You will need to be a strong communicator, able to multitask, and have a deep understanding of project management. • Regularly communicate with prospective and active clients to ensure all needs are being met and products/services are delivered on time. • Make sure the sales pipeline is up to date. • Oversee cross-functional projects, coordinating timelines, resources, and deliverables. • Track progress, identify bottlenecks, and ensure teams stay aligned on priorities. • Provide QA for new features and report any bugs/issues to Dev team. • Implement and refine operational processes to support rapid business growth and product development cycles. • Identify inefficiencies and drive continuous improvement initiatives.
🎯 Requirements
• 2+ years of experience in operations, project management, or related roles ideally in a startup or tech environment. • Understanding of basic AI/ML concepts. • Highly proficient with spreadsheets and operational tools (Asana, Notion, Google Drive, Etc). • Demonstrated ability to manage complex projects with multiple stakeholders. • Familiarity with Agile, Scrum, or Kanban methodologies is a plus. • Excellent written and verbal communication skills; adept at sharing insights with both technical and non-technical audiences. • Proven ability to lead and influence teams without direct authority. • Thrives in a fast-paced, evolving environment, with a willingness to pivot and iterate as needed. • Works well cross-functionally, fostering strong relationships across the organization.
🏖️ Benefits
• Competitive Salary & Equity: We value your contributions and provide a stake in the company's success. • Flexible Work Environment: Remote, flexible schedules. • Professional Growth: Opportunities to take on greater responsibility and shape an emerging AI company's operational strategies. • Cutting-Edge Technology & Impactful Work: Collaborate on solutions that transform industries.
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