Director of Implementations

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November 5

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Makersite

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SaaS • Artificial Intelligence • Compliance

Makersite is an award-winning data software company that specializes in providing sustainability data and product lifecycle intelligence solutions. The company empowers engineers, procurement teams, and sustainability experts to transform products and supply chains by making sustainable product decisions at scale. Makersite integrates artificial intelligence, data, and applications to offer features like automated lifecycle assessments, supply chain risk management, and AI-enabled ecodesign. Their platform facilitates compliance with global reporting obligations and enhances supply chain transparency, enabling organizations to achieve sustainability goals such as reducing carbon footprints and building resilient supply chains. Makersite is ideal for companies looking to manage product sustainability, compliance, and cost effectively using data-driven decision-making.

51 - 200 employees

Founded 2018

☁️ SaaS

🤖 Artificial Intelligence

📋 Compliance

📋 Description

• Establish, document, and continuously improve Standard Operating Procedures (SOPs) across the Implementation department. • Assess current implementation processes, identify gaps or inconsistencies, and create sustainable systems to eliminate waste and rework. • Define and track key performance metrics for project delivery, team utilization, and customer outcomes. • Develop and mentor a high-performing management team. Identify and nurture emerging leaders, evolving subject-matter experts into team leads and creating additional management capacity to support scaling operations. • Oversee project execution standards, ensuring consistent delivery quality even in an environment with varying levels of project management experience. • Partner closely with Customer Success, Product, and Operations to ensure implementations are delivered on time, within scope, and to customer satisfaction—reducing internal friction and supporting overall business growth.

🎯 Requirements

• 3–5 years in a manager-of-managers role within a software implementation or systems integration environment, demonstrating the ability to lead, mentor, and scale multi-level teams effectively. • Strong Process Orientation: Background in process-driven, quality-focused organizations (e.g., global system integrators such as TCS, Capgemini, Hitachi). Skilled at designing, refining, and institutionalizing repeatable delivery frameworks. • Expert in Implementation Management: Deep understanding of software or technology implementation lifecycles, including project governance, delivery methodologies, and customer success alignment. • Escalation Management Expertise: Skilled in defining and operationalizing clear escalation frameworks. Capable of training managers and teams on when and how to escalate, setting thresholds, and ensuring issues are resolved efficiently with proper visibility. • Operational & Analytical Acumen: Experienced in metrics creation, capacity planning, and performance management. Able to translate data into actionable insights to improve delivery efficiency and resource utilization. • Change Leadership in Fast-Scaling Environments: Comfortable bringing structure and accountability to a rapidly growing organization. Balances strategic oversight with a hands-on approach to process improvement and team coaching. • Strong Communication & Influence Skills: Able to enforce standards and drive accountability in a positive, motivating way. Builds trust across teams, fosters collaboration, and influences without unnecessary escalation or conflict. • Customer-Centric Mindset: Committed to ensuring implementation quality directly translates to improved customer experience and long-term satisfaction.

🏖️ Benefits

• Competitive Salary – We reward your skills and experience with a compensation package that reflects your value. • 30 Days Paid Time Off – Take the time you need to recharge and maintain a healthy work-life balance. • Remote-First Flexibility – Work from anywhere in Germany, with the option to collaborate in person at our offices in Stuttgart, Berlin (role dependent). • Generous Learning & Development Budget – We invest in your growth, providing ample resources for personal and professional development. • Choose Your Ideal Work Equipment – Whether you prefer Apple or Microsoft, we’ll equip you with the tools you need to excel.