Customer Service Operation Support Specialist

Job not on LinkedIn

🔥 2 minutes ago

🌐 Philippines, Malaysia, +1 more countries – Remote

🇵🇭 Philippines – Remote 🇲🇾 Malaysia – Remote 🇮🇩 Indonesia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Maneuver Marketing

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🏥 Healthcare

📣 Marketing

🏗️ Construction

Healthcare • Marketing • Construction

Maneuver Marketing is one of Singapore’s fastest growing companies, focusing on building, operating, and scaling hypergrowth health and wellness ecommerce brands. The company aims to elevate quality of life with functional supplements, disrupting traditional ways in which health and wellness brands are built. Starting from zero in 2018, Maneuver Marketing has grown rapidly to achieve an annual revenue of over USD $122 million. Beyond selling through its own online store, the company also expands through other retail channels like Amazon, seeing explosive growth. Maneuver Marketing plans on investing and offering advisory services to other brands, fostering broader positive impacts within the health and wellness industry.

📋 Description

• Investigate assigned chargebacks and payment disputes, gather evidence and prepare accurate submissions • Complete quality checks, meet submission deadlines and maintain supporting records • Investigate and process reshipments, delivery issues, complex escalations, refund and payment exceptions, and other approved specialist cases • Validate and route eligible account and data requests through approved procedures • Apply approved resolutions within delegated authority, communicate outcomes and escalate cases requiring additional decisions or specialist review • Manage assigned queues and priorities, maintain accurate case records and follow up through completion or accepted handover • Coordinate routine support with relevant teams and flag unresolved dependencies, capacity constraints and blockers • Develop proficiency across core workflows and provide backup coverage • Follow SOPs, approval requirements, financial controls and data-handling controls • Complete checks on casework and AI-assisted outputs using approved tools and authorized system access • Participate in QA reviews and coaching, correct errors and report suspected control failures • Identify unclear guidance, recurring case issues and opportunities to improve accuracy or reduce unnecessary work • Contribute feedback and documentation updates under the CSOS Team Lead’s direction • Support testing of new processes, tools and automation and adapt to workflow changes • Support temporary customer-facing initiatives, including outbound campaign calls and beta-tester communications • Record outcomes, surface customer feedback or operational issues and support handover into established processes

🎯 Requirements

• Strong attention to detail, investigative skills and follow-through • Sound judgement within approved guidance and awareness of when to escalate • Ability to prioritize deadlines, maintain accurate records and work across multiple systems • Clear written and verbal English, including confidence with occasional outbound calls • Reliable remote working practices and care when handling customer information and financial actions • Willingness to learn across workflows, accept coaching and adapt to new tools and responsibilities • Experience in Customer Service, e-commerce operations or specialist case handling is desirable • Experience with chargebacks, payment disputes, reshipments or outbound customer contact is desirable • Experience with Zendesk, Shopify or comparable customer-service, payment and fulfilment systems is desirable • Experience with AI-assisted workflows, process testing, spreadsheets and collaboration tools is desirable

🏖️ Benefits

• Remote work arrangement • Opportunity to work alongside high-performing team members • Exposure to a fast-growing health and wellness DTC brand • Coaching and feedback • Opportunity to develop proficiency across core workflows • Participation in process, tool and automation testing