Consumer Support Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manila Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

📋 Description

• Support the company’s rapidly growing loyalty program and Perks operations • Validate and process incoming consumer receipt submissions • Confirm receipt eligibility based on store, product, date, and program criteria • Identify duplicate entries and review purchase details for accuracy • Escalate unusual or unclear receipts to the U.S. team • Track receipt status in shared tools and reject or flag invalid submissions • Follow up with customers through personalized messages or prompts • Help customers troubleshoot common submission issues • Train and guide the receipt reader tool by identifying common misreads • Update and verify consumer contact details and enrich customer profiles • Annotate and classify receipt data to support Document AI model training • Collaborate with finance to classify statements and process checks and other semi-manual tasks • Support the CEO with research, audits, data entry, scheduling, and special projects • Add eligible users to automated SMS marketing campaigns • Monitor campaign delivery and audience-upload status • Coordinate with the U.S. team on campaign timing, exceptions, and new audience groups

🎯 Requirements

• Minimum 3+ years’ experience in customer support, data operations, QA, and admin work • Prior experience working in Consumer business, retail, hospitality, or customer service • Must have a Bachelor’s degree • Strong attention to detail, with ability to spot inconsistencies or errors • Familiarity with Airtable, Zapier, basic CRMs, and form tools • Fluent written English and ability to communicate clearly and professionally • Able to work full-time hours in the Philippines, overlapping with some US time zones • Tech-savvy, accountable, and capable of working independently • Must use their own equipment • Experience labeling or training data for machine learning models is a plus • High-performance, smart, and productive

🏖️ Benefits

• Flexible schedule • Remote work • Full-time employment • Opportunity to support a mission-driven Public Benefit Corporation focused on healthy, affordable food and sustainable operations