Customer Service Representative

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2 days ago

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Manila Recruitment

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Recruitment • Enterprise

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

11 - 50 employees

Founded 2010

🎯 Recruiter

🏢 Enterprise

📋 Description

• Manage incoming calls, emails, and live chat enquiries. • Build and maintain relationships with new and existing clients. • Identify and assess customer needs to achieve satisfaction. • Take detailed briefs, including required delivery dates and addresses. • Make suggestions for better, alternative, or more cost-effective solutions. • Produce quotes, purchase orders, and invoices. • Select suppliers using knowledge and judgment; set margins confidently. • Always keep communication open with clients. • Coordinate each job from start to finish, ensuring deadlines are met. • Take 100% ownership when problems arise. • Work independently with autonomy and confidence in decision-making. • Liaise with accounts to set up new clients and arrange prepayments. • Manage artwork issues and proof approvals. • Coordinate deliveries, ensuring no supplier branding is included.

🎯 Requirements

• With at least 1-2 years of experience in AU Product Promotion or Printing business experience. • Knowledge of APPA industry suppliers is required • Excellent verbal and written communication skills with the ability to engage effectively with customers • Excellent attention to detail and commitment to providing the best customer experience • Proven customer service/sales experience with a track record of achieving targets. • Australian Promotional Products Industry experience essential • High attention to detail. • Excellent communication skills, both verbal and written. • Strong phone manner, active listening skills, and a happy, confident approach. • Ability to multi-task, prioritize, and manage time efficiently. The role has a fast pace. • A strong desire to win every order. • Must work well in a team to balance workload. • Experience with Xero and Smartsheets is a bonus • Must have own computer/laptop, stable internet connection, and necessary work equipment. • Ability to problem solve under time pressure