Immigration Intake Specialist

Job not on LinkedIn

🔥 16 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Intake Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manila Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

📋 Description

• Respond promptly to new inquiries from calls, website forms, email, text, referrals, social media, and other lead sources. • Make outbound calls and contact new leads within established response-time standards. • Conduct detailed immigration intake interviews and gather personal, family, immigration, criminal, employment, and procedural history. • Identify the general type of immigration issue without providing legal advice. • Document filings, entries and exits, government encounters, court matters, deadlines, and other relevant information. • Obtain initial documents and prepare accurate intake summaries for attorney review. • Schedule consultations, collect consultation fees, send instructions and reminders, and reduce no-shows. • Follow up with unscheduled, missed, undecided, and older leads; document every attempt and maintain the pipeline. • Enter and maintain prospective-client information, statuses, notes, documents, tasks, reminders, and referral sources in Docketwise and/or the CRM. • Prepare consultations by confirming intake information, questionnaires, payments, documents, dates, deadlines, and missing information. • Record consultation disposition, answer administrative questions, and escalate substantive legal questions to attorneys. • Confirm engagement agreements and initial payments, send Professional Service Agreements, update retained status, initiate onboarding, and hand off clients to the Case Manager and legal team. • Manage referral data and reach out to successful clients for reviews and testimonials. • Protect confidential information, follow SOPs and scripts, and maintain professional, empathetic client service without promising outcomes or providing legal advice.

🎯 Requirements

• Minimum 2 years of experience in legal intake, U.S. immigration law, or a comparable high-volume professional client-intake environment. • Strong experience handling telephone-based client intake. • Excellent spoken and written English. • Strong active-listening skills. • Ability to gather detailed information while maintaining control of a conversation. • Excellent client-service skills. • Strong follow-up discipline. • Experience working with CRM or case-management systems (Docket-Wise, Clio, MyCase, or similar). • Excellent documentation and note-taking skills. • Ability to manage a high volume of incoming leads or customer service experience. • Strong organizational and time-management skills. • Comfort discussing professional fees and consultation requirements. • Ability to recognize when a question requires attorney involvement. • Ability to follow scripts, SOPs, intake questionnaires, and workflows without sounding robotic. • Ability to work independently and consistently during U.S. Eastern Time business hours. • Reliable high-speed internet and professional remote work environment. • Reliable computer equipment and a professional remote workspace. • Strong phone communication skills and comfort with client-facing interactions. • Empathetic listening skills and cultural sensitivity. • Ability to work with clients from diverse backgrounds and spell names correctly. • Self-starter mentality with ability to work independently. • Available for daily morning team meetings (10–15 minutes). • Bilingual ability is a plus, but not required.