Customer Care Representative

Job not on LinkedIn

September 26

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Logo of Manitoulin Transport

Manitoulin Transport

Manitoulin Transport is a leading Canadian transportation and logistics solutions provider. As a single-source carrier, we offer a wide array of transportation services, including expedited-over-the-road LTL/TL, transborder, intermodal, private fleet, guaranteed service, temperature controlled and dangerous goods. Manitoulin leverages its extensive network to deliver services to major rural and urban areas. Our North American distribution covers more than 80 Canadian terminals and over 250 U.S. service centres. The Manitoulin network is supported by its state-of-the-art technology by providing 24/7 online shipping assistance. For more information, visit http://www.manitoulintransport.com

1001 - 5000 employees

📋 Description

• Ensure shipments are not delayed at border by accurately completing documentation or providing information within pre-assigned time limits • Ensure customs paperwork are legal and accurate • Examine incoming customs invoices for accuracy of weights, values, tariff codes, quantity, GST, duty and excise tax • Flag shipments that may require amendment and inform Team Leader to avoid fines • Track shipments to ensure releases by customs; print and attach entry copies • Prepare and apply for Import Permits • Keep customs information and knowledge up to date • Coordinate with internal staff regarding customs issues • Liaison between government and customs officials

🎯 Requirements

• Customs experience, knowledge of the CBSA processes • Excellent written and verbal English communication skills • Strict attention to detail and strong sense of urgency • Innovative, flexible, able to deal with change • Ability to prioritize and manage time effectively and efficiently • Ability to manage multiple accounts and work well under pressure • Excellent problem solving and mathematical skills • Excellent customer service skills and diplomacy to deal with difficult people • Strong computer skills • Self-directed and self-motivated; team player • Availability to work Monday - Friday 3pm-11:30pm (Afternoon Shift)

🏖️ Benefits

• Competitive wages • Comprehensive Benefits Program – including short term and long term disability • Profit Sharing Opportunities • Scholarship program • Opportunities for growth and advancement

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