Lead Consultant, BMC Helix ITSM

Job not on LinkedIn

🔥 9 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 74 days.
• 54 open roles for a team of 106.
• No salary listed.

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Manning Global AG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Manning Global AG is one of the fastest growing staffing and managed services organizations globally, partnering with numerous Blue Chip Companies in sectors such as Telecoms, IT, ICT, Pharmaceuticals, Finance, Media, and Banking. They offer various services including temporary staffing, permanent staffing, managed services, and recruitment process outsourcing, helping individuals find their ideal job positions worldwide.

📋 Description

• Run discovery and design workshops • Map the customer´s service model into Helix ITSM: incident, problem, change, request, knowledge and service level management • Configure and extend Helix ITSM, Smart IT and Digital Workplace • Keep customisation low and documented • Design integrations with REST and the Helix platform (Innovation Studio) to OSS/BSS, HR, monitoring and identity systems • Plan and run data migration, cutover, hypercare and knowledge transfer • Own quality through test plans, defect triage, release notes, and customer satisfaction above 70 percent on every engagement • Mentor two to four engineers and review their work

🎯 Requirements

• 6 or more years on BMC Remedy or BMC Helix ITSM, with at least 2 full implementations as technical lead • BMC Certified Professional: Helix ITSM 22.x (or Associate at offer and Professional within 90 days) • BMC Certified Associate: Helix ITSM 22.x or 23.x for Administrators • BMC Certified Associate: AR System 22.x for Administrators • ITIL 4 Foundation • Clear written English • Comfortable in front of a customer CIO or head of operations • BMC Certified Associate: HelixGPT 26.1 Administering for Service Management • BMC Certified Associate: Helix Innovation Studio 25.x for Developers • BMC Certified Associate: Helix Digital Workplace 23.x for Advanced License Administrators • BMC Certified Associate: Helix Service Management On-Premises Deployment 25.x, for customers that cannot use SaaS • Telecom OSS/BSS or network operations background • Languages: English, Arabic

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