Lead Consultant, BMC Helix ITSM

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🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 25%

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Manning Global AG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Manning Global AG is one of the fastest growing staffing and managed services organizations globally, partnering with numerous Blue Chip Companies in sectors such as Telecoms, IT, ICT, Pharmaceuticals, Finance, Media, and Banking. They offer various services including temporary staffing, permanent staffing, managed services, and recruitment process outsourcing, helping individuals find their ideal job positions worldwide.

📋 Description

• Run discovery and design workshops • Map the customer’s service model into Helix ITSM, including incident, problem, change, request, knowledge, and service level management • Configure and extend Helix ITSM, Smart IT, and Digital Workplace • Keep customisation low and documented • Design integrations using REST and the Helix platform (Innovation Studio) with OSS/BSS, HR, monitoring, and identity systems • Plan and run data migration, cutover, hypercare, and knowledge transfer • Own quality through test plans, defect triage, release notes, and customer satisfaction above 70 percent on every engagement • Mentor two to four engineers and review their work

🎯 Requirements

• 6 or more years on BMC Remedy or BMC Helix ITSM • At least 2 full implementations as technical lead • BMC Certified Professional: Helix ITSM 22.x (or Associate at offer and Professional within 90 days) • BMC Certified Associate: Helix ITSM 22.x or 23.x for Administrators • BMC Certified Associate: AR System 22.x for Administrators • ITIL 4 Foundation • Clear written English • Comfortable in front of a customer CIO or head of operations • Arabic and English language skills • Telecom OSS/BSS or network operations background is good to have • BMC Certified Associate: HelixGPT 26.1 Administering for Service Management is good to have • BMC Certified Associate: Helix Innovation Studio 25.x for Developers is good to have • BMC Certified Associate: Helix Digital Workplace 23.x for Advanced License Administrators is good to have • BMC Certified Associate: Helix Service Management On-Premises Deployment 25.x is good to have

🏖️ Benefits

• Contract-to-hire employment • Remote work from India

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