Business Analyst, Operations Enablement

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

💸 Finance

⚕️ Healthcare Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Finance • Insurance • Healthcare Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Investigate and analyze business drivers and needs to deliver comprehensive detailed business requirements • Determine impact to our business processes • Build new or revised processes to enable our operations to deliver seamlessly following initiative delivery • Support complex client investigations that require collaboration across multiple Group Benefits stakeholders • Prepare our business partners for changes that are introduced • Foster positive, effective relationships to strengthen partnership with key stakeholders • Collaborate intensely with subject matter experts and clearly document business needs

🎯 Requirements

• Deep knowledge and understanding of Group Disability operations and systems (STD, AMCS, LTD) • Excellent verbal & written communication skills, with ability to adjust for different audiences • Proficiency with Microsoft Office products is required (Power Point, Excel) • Bilingualism (English and French) is an asset • Passion for process mapping and/or process design and demonstrated ability to challenge the status quo • Natural curiosity that leads to working towards the best solution for Manulife and our clients • Strong organizational and problem-solving skills • Understanding of agile methodology • Significant aptitude for change • Reputation for ongoing learning and investment in personal development

🏖️ Benefits

• customizable benefits • health insurance • dental insurance • mental health benefits • vision insurance • short-term disability • long-term disability • life and AD&D insurance coverage • wellness benefits • employee/family assistance plans • retirement savings plans • pension plan • global share ownership plan with employer matching contributions • financial education and counseling resources • paid time off including holidays, vacation, personal, and sick days