Customer Support Representative

Job not on LinkedIn

17 hours ago

🐎 Kentucky – Remote

Although this job is listed in Kentucky, this company may be open to hiring remote in other states.

🌪️ Oklahoma – Remote

Although this job is listed in Oklahoma, this company may be open to hiring remote in other states.

+3 more states

🐎 Kentucky – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $38.5k - $64.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Manulife

WebsiteLinkedInAll Job Openings

Finance • Insurance • Healthcare Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

10,000+ employees

Founded 1887

💸 Finance

⚕️ Healthcare Insurance

💰 $1.2G Post-IPO Debt on 2023-03

📋 Description

• Deliver trusted, professional, and reliable service to MANULIFE clients and build customer satisfaction and loyalty • Meet quality expectations to ensure a positive client experience • Meet productivity expectations to maximize team service levels • Provide effective and timely resolution of a range of customer inquiries • Strike a positive and cooperative tone with both customers and coworkers • Strive for first-call resolution of customer issues • Translate scenarios that require problem resolution to positive service experiences • Strengthen the perception of MANULIFE in the marketplace • Complete ongoing training to stay abreast of product, industry, service and policy changes

🎯 Requirements

• Post-secondary education or high school diploma • Customer Service or Financial Services experience a plus • Outstanding verbal communication skills and strong telephone etiquette • Ability to thrive in a lively working environment and manage multiple tasks • Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment • Demonstrated problem resolution skills • Effective listening skills • Demonstrated computer efficiency • Outstanding customer service skills • Business writing skills

🏖️ Benefits

• Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Employee/family assistance plans • Retirement savings plans (including pension/401(k)) • Financial education and counseling resources • Up to 11 paid holidays • 3 personal days • 150 hours of vacation • 40 hours of sick time