Disability Case Analyst, Case Manager

🕒 June 3

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

💸 Finance

⚕️ Healthcare Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Finance • Insurance • Healthcare Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times • Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner • Assessing claims based on contractual, medical, and vocational barriers • Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready • Writing letters to communicate pertinent benefit related information based on analytical reasoning • Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult claims related decisions

🎯 Requirements

• Bilingualism (English and French) is an asset • A college or university degree in a healthcare program or equivalent work experience is considered an asset • Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines • Knowledge of disability management and/or group benefits is an asset • A background in a health-related field is advantageous • Comfortable and skilled in handling both incoming and outgoing calls • Excellent organizational and prioritization skills

🏖️ Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage • adoption/surrogacy and wellness benefits • employee/family assistance plans • retirement savings plans (including pension and a global share ownership plan with employer matching contributions) • financial education and counseling resources • generous paid time off program including holidays, vacation, personal, and sick days • full range of statutory leaves of absence