Mid-Market Implementation Specialist

5 days ago

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Manulife

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Finance • Insurance • Healthcare Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

10,000+ employees

Founded 1887

💸 Finance

⚕️ Healthcare Insurance

💰 $1.2G Post-IPO Debt on 2023-03

📋 Description

• Provide expert navigation for Plan Sponsors and Advisors in transitioning their Group Benefits plan to Manulife • Act as a dedicated contact during the implementation process with clear communications • Ensure sold plan designs can be administered within the technology, processes, and procedures utilized in all areas of Group business • Evaluate and determine appropriate non-standard risk assessments • Provide analysis and technical support regarding product, pricing, and alternate funding arrangements • Engage Group Benefit business internal partners as needed to resolve client requests and issues • Support the RGO in maintaining Plan Sponsor and Market Source relationships by responding to inquiries

🎯 Requirements

• In-depth knowledge of Group Benefits contract provisions, administrative practices and claims paying systems • In-depth understanding of Group Life and Health concepts and terminology applicable to all markets • Understanding of funding arrangements, risk analysis and financial reporting • Mathematical aptitude • Clear and effective written and oral communication/presentation skills • Demonstrated analytical and problem-solving abilities • Independent, self-motivated individual with ability to manage multiple tasks and deadlines simultaneously • Ability to effectively engage and communicate with internal partners (Plan Sponsor Services and Regional Group Offices) and Market Sources / Sponsors • Strong attention to detail • Excellent & extensive knowledge of Manulife Systems • Excellent PC and Microsoft Office skills with exceptional proficiency in Excel (data manipulation such as pivot tables) and Word • Strategic and creative thinker focused on finding solutions to unique Plan Sponsor needs • Confident and expert negotiator with proven ability to build relationships and influence decision making • Persuasive communicator with an ability to clearly articulate ideas and present information within various levels of the organization and external partners • Motivated self-starter and able to work independently in a fast-paced environment • Demonstrated ability to produce quality materials within tight timeframes and simultaneously manage multiple priorities • Ability to make well-balanced decisions that take effective risk management and Plan Sponsor needs into account • Bilingualism (English and French) is a strong asset (required if in Québec),

🏖️ Benefits

• Health, dental, mental health, and vision insurance • Short- and long-term disability • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness programs • Employee/family assistance plans • Retirement savings plans (including pension and global share ownership plan with employer matching) • Financial education and counseling resources • Generous paid time off including holidays, vacation, personal, and sick days