Senior Manager, Driver Operations

🕒 April 25

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Logo of Mapbox

Mapbox

501 - 1000 employees

Founded 2010

🔌 API

🚗 Transport

📡 Telecommunications

💰 Venture Round on 2021-04

API • Transport • Telecommunications

Mapbox is a leading provider of custom online maps, offering APIs and SDKs that allow developers to integrate highly customizable maps into their web and mobile applications. Mapbox's services enable real-time data updates, immersive mapping experiences, and advanced navigation features tailored to specific industries like automotive and travel. Their solutions include Mapbox Studio for map design, Mapbox GL JS for web maps, and various SDKs for mobile and automotive navigation. Companies rely on Mapbox for applications in real estate, logistics, and business intelligence, benefiting from real-time, high-quality geospatial datasets and tools.

📋 Description

• Launch and manage global driver testing programs • Hire, train and lead full-time Driver Operations team • Manage customer demos of in-car software • Partner with Product and Engineering teams on test plans • Lead execution of testing programs and produce detailed outputs • Define KPIs and analyze results for continuous improvement • Create dashboards, benchmarks, and reports for stakeholders • Manage a small fleet of vehicles internationally • Travel approximately once per month to support global programs

🎯 Requirements

• 5+ years of operations and/or program experience • Strong technical and analytical mindset • SQL proficiency required • Excellent communication skills (technical + external) • Highly organized and execution-oriented • Systems thinker with a focus on scalability • Empathy and collaboration

🏖️ Benefits

• Supportive health care • Parental leave • Flexibility for life events • Professional development opportunities

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