MARA Solutions
11 - 50 employees
Founded 2020
🤖 Artificial Intelligence
☁️ SaaS
Artificial Intelligence • SaaS • Hospitality
MARA Solutions is a company specializing in AI-driven review management systems designed to help businesses improve their online reputations. The company offers features such as AI Review Reply Generation, Review Analytics, and Smart Snippets, all aimed at personalizing and accelerating the review response process. Trusted by over 2000 customers, MARA Solutions caters to the hospitality industry and various other businesses, emphasizing efficiency and ease of use.
Customer Support Specialist
🕒 April 13
🗣️🇩🇪 German Required
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MARA Solutions
11 - 50 employees
Founded 2020
🤖 Artificial Intelligence
☁️ SaaS
Artificial Intelligence • SaaS • Hospitality
MARA Solutions is a company specializing in AI-driven review management systems designed to help businesses improve their online reputations. The company offers features such as AI Review Reply Generation, Review Analytics, and Smart Snippets, all aimed at personalizing and accelerating the review response process. Trusted by over 2000 customers, MARA Solutions caters to the hospitality industry and various other businesses, emphasizing efficiency and ease of use.
📋 Description
• Processing and classifying incoming support requests • Responding to customer inquiries quickly, clearly, and with a solutions-oriented approach • Analyzing and resolving issues, and escalating them when necessary • Gradual onboarding to our tool to independently handle more complex inquiries • Supporting the Customer Success team, e.g., during the onboarding of new customers • Identifying recurring issues and contributing to improvements of our tool and Help Center • Ensuring that our customers derive maximum value from our tool
🎯 Requirements
• Excellent German and English skills, both written and spoken (additional languages are a plus) • Strong customer and service orientation • Structured, reliable, and independent work style in a remote setup • Curiosity, willingness to learn, and enjoyment of varied tasks in a dynamic environment • Basic confidence working in technology-driven environments • Bonus: Experience in hospitality or in a software/SaaS environment (not required)
🏖️ Benefits
• A positive, appreciative, and dynamic startup environment • 100% remote – work from wherever you feel most comfortable • Practical experience in customer support for a modern SaaS product • Varied tasks – our product is constantly evolving, so there’s always something new to learn • “Just do it” mentality
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