Customer Support Specialist - Bilingual (Canadian-French, English)

June 19

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MarginEdge

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SaaS • Hospitality

MarginEdge is a company focused on providing software solutions to help restaurants manage their operations more effectively. Founded by former restaurant operators, it aims to simplify the complexities of running a restaurant by offering data-driven insights into kitchen waste, total spending, and other crucial metrics. MarginEdge's team intimately understands the hospitality industry and is dedicated to aiding restaurant owners in enhancing their back-office operations. The company also emphasizes a strong work culture, offering benefits such as stock options, unlimited paid time off, and comprehensive insurance plans. MarginEdge is committed to using cutting-edge technology to support the restaurant industry, solving complex problems with innovative solutions.

201 - 500 employees

☁️ SaaS

📋 Description

• Provide excellent phone and email support, including with our French-speaking Canadian clients • Troubleshoot client issues and help restaurants solve problems • Customer follow-up with status updates regarding their questions or requests • Develop a strong understanding of our software platform and customer tools • Effectively communicate and work collaboratively with other English-speaking teams inside the company • Localize help materials for our French-speaking Canadian clients • Training will consist of remote Zoom/Google Meets on a daily basis for the first 60 days. • In the first 60 days, we would require travel to our corporate office, outside of Washington, DC. After the first 60 days, possible quarterly visits to the corporate office.

🎯 Requirements

• Fluent/Bilingual: French (Canadian) and English ( This is a must) • Experience in the hospitality industry in a Manager, General Manager, or Admin/Bookkeeper role • Passionate about customer service • Excellent computer skills, including some familiarity with Excel and Word, proficient typing skills • Strong attention to detail, very organized • Explores new products and technologies • Professional verbal and written communication skills • Enjoys problem-solving and finding innovative and creative solutions to challenges. • Able to juggle multiple tasks at once. • Comfortable in a fast-moving environment, where change is the norm, potentially including your role changing and growing as the company does

🏖️ Benefits

• exceptionally competitive benefits package • reflection of our commitment to a best-in-class workplace for all