MariaDB
Enterprise • Open Source • Database
MariaDB is a company that develops and provides an open-source cloud-native relational database solution. Known for its MariaDB Server and MariaDB Enterprise offerings, it delivers high availability, auto-failover capabilities, and supports both transactional and analytical workloads. MariaDB is favored for its flexibility, cost-effectiveness compared to proprietary databases, and support for various data models, including relational and JSON. It is widely used in Linux distributions as a replacement for MySQL and is popular among developers for its open-source innovation and ease of use.
KCS Enablement Consultant – Contract
Job not on LinkedIn
October 17
MariaDB
Enterprise • Open Source • Database
MariaDB is a company that develops and provides an open-source cloud-native relational database solution. Known for its MariaDB Server and MariaDB Enterprise offerings, it delivers high availability, auto-failover capabilities, and supports both transactional and analytical workloads. MariaDB is favored for its flexibility, cost-effectiveness compared to proprietary databases, and support for various data models, including relational and JSON. It is widely used in Linux distributions as a replacement for MySQL and is popular among developers for its open-source innovation and ease of use.
📋 Description
• Champion the adoption of KCS v6 practices across technical support and field engineering teams • Design and deliver KCS onboarding, role-based training, and continuous education programs • Support KCS Contributor, Publisher, and Coach development paths • Establish and streamline workflows for knowledge capture during support and engineering interactions • Align tooling (e.g., ticketing and knowledge base systems) with KCS practices to support seamless content creation and reuse • Monitor the health of the knowledge base: article relevance, reuse, accuracy, and findability • Collaborate with DB experts and support leads to ensure content reflects current open-source database best practices • Track and report KCS metrics (e.g., article reuse, contribution rates, time to publish, self-service success)
🎯 Requirements
• 3+ years of experience in technical support enablement, knowledge management, or support operations in a technical or open-source environment • Strong knowledge of KCS v6 methodology (KCS Practices or Coach certification preferred) • Exposure to open-source databases such as PostgreSQL, MySQL, MariaDB, MongoDB, or similar • Experience with knowledge management platforms (e.g., Confluence, Salesforce Knowledge, ServiceNow, Guru) • Proven ability to deliver effective training and coaching to technical teams • Excellent communication, facilitation, and project coordination skills
🏖️ Benefits
• Impact the world of technology • Unparalleled learning and growth opportunities • We celebrate diverse experiences and perspectives
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