Customer Service Representative

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🕒 May 14

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Markel

1001 - 5000 employees

💸 Finance

🤝 B2B

Finance • B2B

Markel is a global specialty insurance provider offering a wide range of commercial and personal insurance products and risk management solutions. The company provides admitted and non-admitted lines including workers' compensation, errors & omissions, accident medical, general liability, commercial and farm property, equine mortality, excess and surplus lines, commercial pollution liability, surety, and specialty personal lines (marine, powersports, bicycle, event insurance). Markel serves brokers, agents, wholesale and national markets across the US, Bermuda and internationally, and offers online portals for customers and producers to manage policies, payments, and claims.

📋 Description

• Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary. • Convey information efficiently, effectively, and appropriately to meet the needs of the customer. • Strive for first call resolution to provide “best in class” service. • CSRs are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are met.

🎯 Requirements

• High school diploma or equivalent; some college is a plus! • Property/Casualty Insurance License preferred • 2 or more years of insurance sales/service experience required • Demonstrated job stability and attendance records • Remote working experience a plus • Solid computer, grammar, and multi-tasking skills

🏖️ Benefits

• Immediate health & dental benefits • Paid vacation and holidays • 401k match • Profit sharing • Tuition reimbursement policy

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