Operations Manager – Maternity Cover

🔥 23 hours ago

🇿🇦 South Africa – Remote

💵 R40k - R45k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Marketing Pros

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

🎯 Recruiter

📣 Marketing

B2B • Recruitment • Marketing

Marketing Pros is a remote staffing agency that specializes in connecting companies with high-quality digital marketing talent from South Africa. They focus on placing digital marketers, content marketers, campaign strategists, and creative designers into roles at rates significantly lower than those in the United States. Marketing Pros prides itself on its bespoke network of 'A-Player' marketers who are experienced, culturally aligned with Western businesses, and deliver quality work. Co-founded by Liv and Doug, the company leverages the untapped talent in South Africa to provide staffing solutions that are both cost-effective and seamless to integrate into existing business structures.

📋 Description

• Manage the support inbox in Intercom for workers, hirers and new enquiries • Handle worker queries including verification status, cancellations, ratings and timesheet disputes • Handle hirer queries including timesheet corrections, no-show charges and worker feedback • Follow existing processes and saved answers, using judgement for exceptions • Escalate HR, health and safety, legal and commercial matters to the founder • Report bugs to the CTO and follow them through • Identify and act on urgent issues preventing shifts from going live • Maintain response times averaging around three working hours, with non-urgent queries handled within 24 hours • Manually review worker applications and approve, restrict to entry-level roles or decline applicants • Handle right-to-work administration for cases not verified automatically • Run payroll uploads, checks and payroll-system workflows as Limber moves from Paycircle to PayCaptain • Process scanned-mail items such as attachments of earnings orders • Support monthly management accounts and the bookkeeper, including tracking bad debt • Deal with failed payments • Provide administrative support for onboarding enterprise customers and setting up additional sites • Report directly to the founder and take ownership of customer operations during a 12-month maternity cover • Perform one weekend triage check-in, with time taken back during the following week

🎯 Requirements

• Several years into their career, with proven experience as a safe pair of hands in a role involving real autonomy over organising difficult, messy work • Mature and self-reliant; comfortable being given outcomes and left to deliver them • Fast, with good judgement about where precision matters and where done is better than perfect • Operational background in a busy, detail-heavy environment • Relevant backgrounds include customer service, logistics, payroll, HR or operations coordination; direct marketplace or hospitality experience is not required • Strong written English with a natural, friendly tone • Trustworthy and discreet, with access to financial systems and sensitive complaints • Confident moving quickly between several software tools • Owns mistakes and raises problems early • Motivated by getting things done rather than by title or profile • Genuinely motivated by a fixed 12-month role • Ability to work UK business hours, Monday to Friday • Based in South Africa • Available for a 12-month fixed-term maternity cover starting January 2027

🏖️ Benefits

• Remote-First, Flexible Work Model • Global Visibility • Your Own South African Talent Partner • Full-time South African Employment Contract • HR, Payroll & Taxes are taken care of!