Customer Success Team Lead

🔥 0 minutes ago

🇧🇬 Bulgaria – Remote

💵 €32.1k - €38.6k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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MarketStar

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

MarketStar is a company that provides comprehensive growth-focused solutions, emphasizing demand generation, digital marketing, customer success, and revenue operations. They work in B2B contexts to drive business growth by optimizing sales pipelines, partner channels, and customer relationships. MarketStar utilizes advanced technologies and data-driven strategies to enhance customer retention and increase revenue through tech stack optimization, automation, and strategic planning. They boast significant achievements in partner-driven revenue expansion and customer success in various industry segments.

📋 Description

• Manage the day-to-day performance and operations of the Asana Customer Success team • Support direct reports and the wider team in daily activities • Monitor and coach the team against key performance metrics • Manage team capacity through scheduling, work allocation, and content management • Identify and innovate on gaps in the wider Customer Success program • Serve as an Asana product expert and trusted advisor for the team • Guide and coach the team to deliver high-quality customer conversations maximizing value and efficiency • Drive the team to meet and exceed weekly, monthly, and annual targets • Monitor team performance and identify achievements and development areas • Take responsibility for sales representatives’ day-to-day development and performance • Motivate Customer Success Managers and manage program activities, training, logistics, and related activities • Provide performance coaching and mentoring to Customer Success Managers • Identify best practices and provide insights to the wider team and leadership • Communicate program feedback and strategic recommendations for program strategies, tactics, revisions, and implementations • Partner with customers, internal stakeholders, and cross-functional teams to support continued success from Asana investments

🎯 Requirements

• 4+ years of experience in Customer Success and/or related roles, account management, program management, or strategic consulting, preferably in a SaaS environment • 2+ years of management/supervisory experience • Fluency in English • Excellent verbal and written communication skills • Results-oriented with ability to motivate others and drive performance • Adaptive management style and ability to work at micro and macro levels • Self-reliant, adaptable, decisive, and professional; able to effectively multitask in a dynamic environment • Self-motivated, proactive team player able to work effectively in an ambiguous, ever-changing environment • Growth mindset and ability to incorporate feedback • Exceptional communication and facilitation skills, including engaging, presenting, and influencing stakeholders at all levels, including executive leadership • Sales skills are preferred for coaching to upsell and recommend additional services • Excellent time management and multitasking skills • Tech-savvy, with passion for technology and ability to learn, comprehend, and explain technological terms • Familiarity with Apple operating system • Comfortable utilizing CRMs, communication platforms, project management platforms, and multiple software systems simultaneously

🏖️ Benefits

• Remote or hybrid work • Additional health insurance • Mental health program • MultiSport card • Access to company library of 50+ hours of sales video training • Access to Skillsoft learning platform with Business, Design, and Tech online courses • Work computer